Commercial Insurance Client Services Manager – Hybrid

BFL Canada; Victoria; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

BFL CANADA in Victoria is seeking a Client Service Manager to support the Client Executive in retaining and growing our commercial client relationships. You will oversee a book of business, develop strategies with the CE, and ensure timely service delivery.

Join a collaborative team in a hybrid workplace, backed by competitive salary and a comprehensive benefits program from day one. The role emphasizes client satisfaction, strong communication, and proactive problem solving.

Qualifications

• Commercial insurance experience with broking and client management.
• Level 2 insurance license (CIP or CAIB preferred).
• Excellent communication, written and verbal.
• Strong proficiency with Microsoft Word/Outlook/Excel/PowerPoint.

Responsibilities

• Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss history and proposes appropriate coverages and/or solutions with CE.
• Develops account strategies, presentations and proposals with CE.
• Answers client questions and handles daily requests/coverage changes.
• Ensures maximum retention of book; collaborates with CSA for exceptional client service.
• Issues certificates of insurance accurately and timely with CSA.
• Reviews contracts for insurance program requirements and coordinates with insurers to adjust coverages.
• Establishes procedures for claims administration and loss prevention; advocates for clients during claims process.

Skills

Client management

Communication skills

MS Office proficiency

Insurance license (CIP/CAIB)

Education

Insurance license (CIP/CAIB)

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Job description

BFL CANADA in Victoria is seeking a Client Service Manager to support the Client Executive in retaining and growing our commercial client relationships. You will oversee a book of business, develop strategies with the CE, and ensure timely service delivery.

Join a collaborative team in a hybrid workplace, backed by competitive salary and a comprehensive benefits program from day one. The role emphasizes client satisfaction, strong communication, and proactive problem solving.