Commercial Concierge

Colonial Group; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Job summary

Colonial Group is looking for a Customer Service Coordinator for College Plaza in Edmonton to deliver exemplary service to tenants and guests while supporting the building's daily operations.

You will handle inquiries, dispatch service requests, coordinate parking leasing, arrange signage, manage access cards, liaise with security, plan tenant events, and act as Chief Fire Warden.

Qualifications

• Minimum three years related customer service experience.
• Strong inter-personal and time management skills.
• Ability to organize, execute and follow up in a timely manner.
• Exceptional written and verbal communication skills.
• Strong computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams).
• Prior experience working in property management would be an asset.
• Experience in Angus and Yardi software would be an asset.
• Security clearance required upon offer of employment.

Responsibilities

• Assist tenants and guests with enquiries and direct them to the appropriate resource.
• Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction.
• Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.
• Arrange for the purchase and installation of building signage.
• Prepare letters, newsletters, and other communication for the complex.
• Setup, maintain, and audit building keys and access cards.
• Program door readers and elevators in the access card software (WinPak).
• Liaise with staff and contract security and ensure they are informed of activities within the complex.
• Plan and organize promotional events for commercial tenants.
• Assume duties of the Chief Fire Warden for the building.
• Other duties as assigned.

Skills

Customer service

Communication skills

Inter-personal skills

Time management

Microsoft Office

Education

High school diploma

Tools

Angus

Yardi

Job description

Position Summary:

As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton.

Who You Are:

• You are a professional who is well polished, with superior written and verbal communication skills.
• You can provide exceptional customer service and effectively resolve customer concerns.
• You enjoy being the first point of contact for clients, and will strive to deliver our brand values.

Key Responsibilities:

• Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource.
• Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction.
• Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.
• Arrange for the purchase and installation of building signage.
• Prepare letters, newsletters, and other communication for the complex.
• Setup, maintain, and audit building keys and access cards.
• Program door readers and elevators in the access card software (WinPak).
• Liaise with staff and contract security and ensure they are informed of activities within the complex.
• Plan and organize promotional events for commercial tenants.
• Assume duties of the Chief Fire Warden for the building.
• Other duties as assigned.

Required Skills and Abilities:

• Minimum high school education
• Minimum three years related customer service experience
• Strong inter-personal and time management skills
• Ability to organize, execute and follow up in a timely manner
• Exceptional written and verbal communication skills
• Strong computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams)
• Prior experience working in property management would be an asset
• Experience in Angus and Yardi software would be an asset
• Security clearance required upon offer of employment