Commercial Assistant

Harbour Air; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the aviation sector is looking for a Commercial Assistant to bolster their commercial team. The role is vital for supporting daily operations, offering administrative assistance, and ensuring effective customer service within a collaborative environment. This opportunity allows for professional growth in a fast-paced, dynamic setting.

Benefits

Competitive wages

Flight perks including buddy passes

Discounts at local restaurants

Staff events

Qualifications

• 3+ years of administrative or customer service experience.
• Proficiency in MS Office and technology for office management.

Responsibilities

• Provide administrative support to the commercial team.
• Assist with customer service and transaction processes.
• Manage documentation and record keeping.

Skills

Organizational skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma

Tools

MS Office Suite

Job description

NOW HIRING!

Commercial Assistant

The Commercial Assistant plays a vital role in supporting the daily operations of the commercial team. This position provides essential administrative support, assists with customer service and transaction processes, and ensures accurate documentation and record keeping. It offers valuable experience in a dynamic business environment while enhancing organizational and communication skills.

WORK HOURS: Office hours (weekend and evenings as needed)

LOCATION: Vancouver / Richmond (CXH / YVR)

TERM: Full Time Temporary or Part Time Temporary [June 2025 – December 2025]

DEPARTMENT: Commercial

COMPENSATION: Competitive wages, flight perks (including buddy passes and inter-airline partnerships), and discounts at local restaurants and partner organizations, staff events and much more!

Responsibilities And Expectations

Accounts Support

General Admin Support For Corporate, Third Party, And Other Customers. Examples Include, But Are Not Limited To, General Inquiries, Account Set-up, And Requests From

• Travel agents
• Concierges
• Tour Operators
• Loyalty Members
• Corporate Clients
  
  

Booking Support For Bookings Including, But Not Limited To

• Group bookings
• Familiarization (FAM) trips
  
  

Staff Travel Support

General assistance with staff travel function including, but not limited to:

• Account setup and assistance
• General questions
  
  

Customer Contact Centre Support

As needed, duties required for the Customer Contact Centre, which can include responding to customer requests, assisting with administrative duties, etc.

Ad-hoc Projects and Other

• Participate in special projects and other duties as required.
• Other duties as assigned.
  
  

Qualifications/Assets

• High school diploma
• + 3 years of admin, customer service, or contact centre experience.
  
  

Critical Capabilities

• Exceptional organizational skills and meticulous attention to detail
• Proficiency in MS Office suite, Teams, and ability to use new technology for streamlining office management workflow and activities
• Excellent listening, verbal, written and presentation skills
• Able to work well independently and in a team environment
• Strong problem-solving and analytical skills
• Professional and friendly manner with ability to exercise tact and discretion in dealing with diverse groups of people
• Strong ability to manage multiple tasks simultaneously with attention to detail and deadlines
• Highly approachable, positive, empathetic, resourceful, and service oriented
• Highly dependable, accountable, and can exercise good judgement and discretion
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business priorities and customer needs
  
  

About Harbour Air

Harbour Air is North America's largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the world's first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com

APPLY NOW: Apply directly through the appropriate link. You may also email your resume and cover letter to [e-mail] quoting “Commercial Assistant 25_45” in the Subject Line.

DEADLINE: Open until filled

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer; we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodation in relation to the job selection process is available upon request. If you require any accommodation, please email us and we’ll work with you to meet your accessibility needs.

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