Combination Technician, Télébec

Bell Canada; Radisson; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading telecommunications company as a Combination Technician in Quebec. You'll be responsible for installing and maintaining telephony equipment, ensuring customer satisfaction, and troubleshooting technical issues. This permanent, full-time position requires a college diploma or equivalent experience, with bilingual proficiency in English and French. Enjoy a comprehensive benefits package and a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Employee Discounts

Qualifications

• Knowledge of copper and fiber optic cables required.
• Physical capability to climb poles and work in confined spaces.

Responsibilities

• Install, repair, and maintain data and voice transmission equipment.
• Troubleshoot copper or optical fiber issues using appropriate tools.
• Ensure network reliability and escalate risky situations.

Skills

Bilingual

Technical Support

Troubleshooting

Planning

Education

College diploma in electronics or telecommunications

High school diploma

Tools

Test sets

Cabling

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies, innovative digital solutions, and seamless customer experiences. All developed and delivered by #TeamBell members, we’re always looking for skilled and experienced individuals.

We value diversity and foster a supportive, inclusive community where all team members can succeed. Through our commitment to environmental, social, and governance initiatives, you will feel good about the positive impact you will have—making every day better for people as they connect, work, learn, and play.

Join us. You belong at Bell.

Be a vital part of our Customer Operations team, which delivers world-class service and maintains strong relationships with Bell customers. You will gain valuable experience in addressing inquiries, providing technical support, processing orders, managing customer accounts, and ensuring overall satisfaction.

As part of our team, you will be at the heart of our customers’ experiences.

Job Description

The combination technician is responsible for installing, repairing, maintaining, and upgrading customer telephony equipment in residential and business markets. This includes installing, interconnecting, and removing equipment related to data circuits, transmission networks, and other products like telephone systems and voicemail, with minimal supervision. The technician may also work on central office and mobility equipment as prioritized by the control center based on business needs. The technician must represent the company professionally, perform tasks safely and accurately, and demonstrate good planning, organization, teamwork, and multi-skilling.

Responsibilities

• Install, move, remove, repair, replace, modify, and maintain data and voice transmission equipment following standards and procedures.
• Organize daily workload, communicate with clients, and provide cost estimates when needed.
• Troubleshoot copper or optical fiber issues using appropriate tools.
• Perform splicing and cable relocation tasks.
• Ensure network reliability, identify risky situations, and escalate when necessary.
• Perform cable locates with suitable devices.
• Follow heavy vehicle operation standards and safety checks.
• Familiarize clients with their telephony equipment and promote products and services.

Additional Tasks

• Test circuits and perform preventative maintenance.
• Complete cabling, connections, and programming tasks.
• Coordinate with specialized personnel for problem resolution.
• Handle tools and equipment safely, maintain a safe work environment, and manage inventories.
• Process data, service, and network orders.
• Complete reports and forms related to work activities.
• Respond to customer emergencies and urgent requests.
• Be available for overtime and travel within the coverage area, including James Bay.
• Possess a college diploma in electronics or telecommunications or equivalent experience; high school diploma required for non-Union candidates.
• Have knowledge of residential and business products, basic programming skills, and a good understanding of outside plant and network infrastructure.
• Hold a valid driver’s license and be willing to undergo background checks.
• Be physically capable of climbing poles, using ladders, and working in confined spaces, differentiating colors, and following safety rules, including those related to Hydro-Québec joint pole work and traffic control.
• Possess knowledge of copper and fiber optic cables, test sets, and geographical information systems.
• Proficiency in English and French is required, as interaction with bilingual stakeholders is necessary.

Work Conditions

• Permanent position on a compressed schedule.
• Work in the Northern Territories; residence outside is acceptable.
• Must be able to travel, work in various weather conditions, and work overtime as needed.
• Must have the physical capacity to perform tasks safely and use equipment properly.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Work Arrangement: Full-time in office (on-site required)

Application Deadline: 06/02/2025

Applicants must be based in Canada and report to a Bell office at least 3 days a week for hybrid roles. Bell offers flexible work hours based on business needs.

Please apply directly online. Applications via email will not be accepted.

Bell offers a comprehensive benefits package, including health, dental, vision, mental health support, and employee discounts. We are committed to an inclusive, accessible workplace and encourage accommodations during the hiring process. For assistance, contact our recruitment team or visit our Accessibility page. AI may be used to assess applications, in accordance with our privacy policy.