Combination Technician, Télébec

EPIC Information Solutions Inc.; La Tuque; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a dedicated technician to join their Customer Operations team in La Tuque. The role involves installing, maintaining, and repairing telecommunications equipment for residential and business customers. Candidates should possess a college diploma in electronics or telecommunications, or equivalent experience, and be prepared to work in various weather conditions. The position offers a comprehensive benefits package and a commitment to diversity and inclusion.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Support

35% Discount on Bell Services

Qualifications

• Must have a valid Class 5 driver's license.
• Knowledge of programming principles and telecommunication products.

Responsibilities

• Install, repair, and maintain telecommunications equipment.
• Organize daily work and communicate with customers.
• Perform circuit checks and preventive maintenance.

Skills

Manual Dexterity

Planning Skills

Team Spirit

Education

College Diploma in Electronics or Telecommunications

High School Diploma

Job description

Req Id: 423602

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions, and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell, and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. Through our commitment to environmental, social, and governance initiatives, you will feel good about the greater impact you will have—making every day better for people as they connect, work, learn, and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts, and ensure overall customer satisfaction.

As part of our team, you will be at the heart of our customers’ experiences.

Name and description of hiring department: Télébec

The candidate will be responsible for carrying out installation, repair, replacement, modification, and maintenance of equipment and telecommunications equipment for residential and business customers. They will install, connect, maintain, and remove circuit and data transmission equipment, as well as business products such as telephone equipment and voicemail, efficiently and without direct supervision.

Job Duties/Accountabilities

1. Install, move, remove, repair, replace, modify, and maintain transmission equipment according to standards, procedures, and guidelines.
2. Organize daily work, review records, set itineraries, communicate with customers, and estimate work for business facilities.
3. Familiarize customers with telecommunication equipment during installation and promote sale of products/services and company equipment.
4. Perform circuit checks using testers and conduct preventive maintenance.
5. Perform wiring, connections, terminations, and ensure equipment functionality.
6. Edit, move, or delete programming parameters of telecommunication ports and network equipment; update databases accordingly.
7. Communicate with specialized personnel for problem-solving and information exchange.
8. Handle tools, equipment, materials, vehicles, and maintain inventory and workplace cleanliness.
9. Perform DATA commands and special services.
10. Complete forms and prepare reports on work done.
11. Be available to meet customer demands, handle emergencies, and travel.
12. Be available for overtime and travel, including trips by helicopter, snowmobile, ATV.
13. Perform any related work as required and ensure fitness for duties.

Essential Qualifications/Skills

• College diploma in electronics or telecommunications, or equivalent work experience; a high school diploma is minimum outside of the Teamsters Télébec bargaining unit.
• Excellent knowledge of the outside plant.
• Valid driver’s license - Class 5.
• High manual dexterity, ability to work with hand tools.
• Ability to lift and carry heavy weights (e.g., 80 lbs) such as ladders.
• Trained to work aloft on poles and ladders for long durations, possibly with spur.
• Capable of working aloft, kneeling, bending, and in restricted spaces.
• Ability to differentiate colored wires (color coding).
• Willing to undergo background security clearance as required.
• Knowledge of different business products and services.
• Knowledge of programming principles.
• Represent the company appropriately to customers.
• Planning skills, highly organized.
• Team spirit and mutual assistance.
• Versatile and adaptable.
• Perform work safely, accurately, swiftly, and courteously.

Working conditions

• Must be able to work outdoors in various weather conditions and flexible schedules, including standby and overtime as needed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

• Position Type: Union
• Job Status: Regular - Full Time
• Job Location: Canada, Quebec, La Tuque
• Work Arrangement: Full-time in office (on-site required)

Application Deadline: 05/29/2025

For hybrid work, candidates must be based in Canada and report to a Bell office at least 3 days a week. Bell offers flexible work hours based on business needs.

Please apply online; email applications are not accepted.

We offer a comprehensive benefits package, including medical, dental, vision, mental health, and a 35% discount on Bell services. We are committed to an inclusive, accessible workplace and encourage applicants requiring accommodations to contact us confidentially.

Artificial intelligence may be used in application assessments. Review our privacy policy for details.

Created: Canada, QC, La Tuque

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