Collision Repair Estimator

CSN Collision; Kitchener; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Job summary

CSN Collision Dundas Valley seeks a Collision Estimator for a temporary position with potential for permanent hire. The role requires assessing damage, preparing insurer-aligned estimates, and delivering clear customer service while following OEM and repair guidelines.

You will deliver complete estimates, coordinate with subcontractors, and ensure timely billing and documentation, contributing to shop performance and profitability.

Qualifications

• At least 3–5 years of experience as a Collision Estimator.
• Proficiency with Mitchell Connect and Audatex software.
• Strong planning and time management to meet multiple deadlines.
• Experience with DRP guidelines and repair processes.
• Valid driver’s license with clean record.
• I-CAR or OEM training is an asset.

Responsibilities

• Deliver accurate, complete estimates including hidden damage and OEM requirements.
• Ensure insurer and OEM standards are followed in repairs.
• Communicate repair timelines and plan with customers clearly.
• Maintain up-to-date information in estimating systems and records.
• Coordinate sublets and calibrations with the team and vendors.
• Audit repairs for quality and drive on-time delivery to the customer.

Skills

Time management

Organizational skills

Customer communication

Attention to detail

Tools

Mitchell Connect

Audatex

Body Shop Connect

Collision Link

Parts Bridge

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

CSN Dundas Valley is a corporately owned and operated flagship location within the CSN Collision network. As the first Concept Store of its kind, this facility serves a dual purpose: it operates as a fully functional collision repair centre while also acting as an innovation hub for the CSN brand. Designed to pilot new technologies, products, and operational processes, CSN Dundas Valley plays a key role in refining initiatives prior to broader rollout across the network. Its strategic focus is to drive enhanced performance, streamline efficiencies, and support scalable solutions that contribute to the ongoing growth and success of CSN locations nationwide.

Summary

We are looking for a Collision Estimator to join our team on a temporary basis, with the potential to transition into a permanent position. The role of the Appraiser/Estimator is to accurately assess vehicle damage and prepare estimates that align with insurer, OEM, and internal guidelines. Requires strong attention to detail, understanding of repair impacts, and the ability to work efficiently in a fast-paced environment. Delivers clear communication and excellent service to customers while remaining accountable to the team. Reliability, responsiveness, and a solution-focused mindset are key to success in this role.

Primary Objectives of the role

• Deliver Accurate, Complete Estimates
  Identify and document all claim-related and OEM-required repairs, including hidden damage, disassembly when needed, and supplement revisions.
• Ensure Compliance with Insurer and OEM Standards
  Research and apply insurer guidelines and OEM procedures (via RepairLogic, OEM sites), including calibrations and quality control throughout the repair.
• Manage Customer Expectations and Communication
  Clearly explain the repair process, timelines, and damages (claim vs. prior damage); provide updates and address concerns professionally. Offer additional solutions for prior damage.
• Support the Repair Process Through Data Accuracy
  Maintain up-to-date, accurate information in estimating and management systems (dates, rates, authorization, part selections, invoices).
• Control Repair Costs and Source Parts Strategically
  Apply cost-effective repair methods when safe, verify parts accuracy (model/trim), quote sublets, and align with gross profit targets.
• Coordinate with Team and Sublet Vendors
  Schedule required sublets and calibrations, communicate key repair and claim updates internally, and support workflow efficiency.
• Conduct Vehicle Assessments and Quality Reviews
  Determine drivable vs. non-drivable status, inspect repairs for quality, and ensure final delivery meets client and insurer standards.
• Drive Sales and Estimate Conversion
  Maintain a closing ratio (batting average) of 80%+ on all estimates and follow up on unsold estimates.
• Ensure Timely Billing and Documentation Submission
  Upload supplements, submit final bills for insurer approval within 48 hours post-delivery, and scan invoices into shop management systems. Justification documents applied to all files. Photo management required.
• Contribute to Team Success and Shop Performance
  Stay accountable to daily goals, support gross profit achievement, manage workload efficiently, and elevate issues to management when needed.

Requirements

• Must be comfortable travelling to the shop location 5 days a week (Monday to Friday)
• This is a temporary position for 3 months with the potential to become permanent.

Education, Experience and other requirements:

• At least 3 to 5 years of experience working as a Collision Estimator

• High level of capability utilizing Mitchell Connect and Audatex software.
• Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously delivering Organizational skills/Time Management proficiency.
• Experience with: Body Shop Connect, Collision link, Parts bridge, Progi Parts, Carpartpro, APU, an asset
• Tesla EPC, Repair Logic, Repair Stack, an asset
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Valid Driver's License with clean abstract.
• Proficiency in working with various Insurance “DRP” practices/guidelines.
• I-CAR training would be an asset.
• OEM Specific Training an asset.

On-the-Job Exposure to the following elements:

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold, Weather outdoors

Benefits

What we offer:

• Competitive salary
• Comfortable environment and supportive to your personal goals.

Schedule:

• 8-hour shift, Monday to Friday (8am - 5pm)

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.