Collision Centre General Manager

Csn-Collision-1; Hamilton; On-site; CAD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Training and support

Career pathways

Casual dress

Job summary

CSN Collision in Hamilton, Ontario, seeks a Collision Centre Manager to lead daily operations, oversee repairs, claims processing, and staff performance. You will drive quality, efficiency, and customer satisfaction while managing inventory and supplier relationships.

The role requires proven leadership, cost-control discipline, and a proactive approach to improving shop throughput and profitability within an established network.

Qualifications

• Minimum 5 years of collision centre management or estimations experience.
• Strong leadership and communication skills.
• Experience with shop workflow optimization and cost control.

Responsibilities

• Lead and supervise auto body technicians and staff.
• Oversee insurance claims processing and repair scheduling.
• Monitor quality control and ensure compliance with standards.
• Manage parts inventory and vendor relationships.
• Drive cost savings and efficiency improvements across the shop.
• Maintain customer satisfaction and professional service levels.

Skills

Collision Centre Management

Estimations Experience

Team Leadership

Negotiation

Tools

Bodyshop Connect

Nexsyis

Job description

Summary

Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada's most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.

About

The Intact Service Centre in Hamilton is part of the CSN Collision’s Corporate Store network, supporting customers with streamlined, high-quality auto repair services. The centre focuses on efficient claims handling, exceptional customer service, and consistent repair standards. CSN Collision locations ensures a smooth experience from vehicle drop-off to final delivery, providing customers with reliable repairs, transparent communication, and industry-leading service.

Primary Objectives of the Role

• Strong Leadership and clear communication skills to lead the team toward achieving goals.
• Ensure proper handling and efficient processing of insurance claims and repair process.
• Review quality control measures to ensure all repairs exceed industry standards and customers’ expectations.
• Manage inventory of parts and supplies, placing orders as necessary to ensure materials are available for timely repairs. While cost containment is regulated.
• Hire, train, and supervise auto body technicians and support staff, fostering a team environment that encourages skill development and high performance.
• Develop and maintain relationships with parts vendors and suppliers to secure favorable terms and pricing.
• Manage customer feedback while providing exceptional service to ensure customer satisfaction and repeat business.
• Analyze financial statements, sales reports, and other performance data to identify opportunities for cost savings and efficiency improvements.
• Collaborate with upper management to develop strategies for improving shop efficiency and profitability.
• Optimizing the Repair schedule for efficient production throughput and WIP management.
• Overseeing all aspects of the Repair Facility, day-to-day operations, planning and target setting.

Qualifications, Experience and other requirements

• Must have at least 5 years of Collision Centre Management or Estimations Experience
• Experience working with Bodyshop Connect and Nexsyis an asset
• 5+ years of proven experience in store management or a similar role
• Excellent communication and interpersonal abilities
• Proven teambuilding and leading experience
• Sales and negotiation aptitude

On-the-Job Exposure to the following elements

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

What we offer

• Competitive pay
• Casual dress
• Health benefits
• Training and Support
• Career pathways

Schedule: Monday to Friday (8 am - 5 pm)

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.