Collision Estimator / Customer Service Representative

Steele Auto Group Careers; Fredericton; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Steele Auto Group is looking for a Collision Estimator / Customer Service Representative to join the Fredericton team. This hybrid role combines the responsibilities of estimating vehicle repairs and providing frontline customer service. You will assess vehicle damage, prepare repair estimates, and ensure smooth communication between customers and insurance companies, making it a vital position within the collision center. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving abilities, and have relevant experience in a customer service role.

Benefits

Flexible Health & Dental Plans

Employee Discounts

Retirement Savings Plan

Growth Opportunities

Qualifications

• Collision center experience is an asset.
• Proficient in MS Office and estimating software.
• Excellent communication skills required.

Responsibilities

• Prepare accurate collision repair estimates.
• Deliver exceptional customer service and support operations.
• Communicate timelines and updates to customers.

Skills

Customer Service

Problem-Solving

Communication

Multi-tasking

Detail Orientation

Education

High school diploma or GED

Post-secondary education

Tools

Estimating software (Mitchell iCloud, Audatex)

MS Office (Excel, Outlook)

Job description

At Steele Auto Group we believe work should mean more. Here youre not just doing a job youre part of something bigger. Were proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by You your passion your purpose your potential.

Fredericton Buick GMC is seeking Collision Estimator / Customer Service Representative to join our team! This hybrid role is ideal for someone who thrives in a fast- paced environment balancing technical estimating with front- line customer service.

As a key member of our collision center youll assess vehicle damage prepare accurate repair estimates and coordinate with both customers and insurance companies to ensure a smooth repair process. Youll also serve as the first point of contact for customers scheduling appointments answering inquiries and providing updates throughout their repair journey.

Hourly Wage Range : commensurate with knowledge skills and abilities

Qualifications :

Collision center experience is an asset

Familiarity with estimating software such as Mitchell iCloud and / or Audatex

Proficiency in MS Office including Excel and Outlook

High school diploma or GED required; post- secondary education is an asset

Excellent problem- solving and decision- making abilities

Strong communication multi- tasking and organizational skills

Conflict resolution and negotiation capabilities

Ability to work independently and collaboratively in a fast- paced deadline- driven environment

Detail- oriented with a focus on accuracy and process improvement

Professional appearance strong work ethic and a positive team- focused attitude

Responsibilities :

Prepare accurate collision repair estimates

Deliver exceptional customer service across in- person phone and digital platforms

Act as a liaison between customers insurance companies and internal departments

Support front office operations including scheduling filing invoicing and database management

Communicate repair timelines process updates and expectations to customers

Collaborate with production teams and estimators to ensure timely and quality vehicle delivery

Uphold safety regulations and assist in ongoing training and compliance

Contribute to a positive and productive team culture

Other duties as assigned to support operational excellence

Why Youll Love Steele Auto Group :

At Steele Auto Group youre not just joining a companyyoure joining a community. Were all about :

A Fun & Supportive Team Join a crew of outgoing motivated professionals who will mentor support and cheer you on.

Flexible Health & Dental Plans Six cost-shared options tailored to your lifestyle.

Growth Opportunities We promote from within and support your professional journey.

Employee Discounts On vehicle purchases parts and service at any of our locations.

Retirement Savings Plan Employer-matched up to 4% (and up to 5% after 5 years)because your future matters.

A fun fast-paced culture No two days are the same.

Making a difference Through community partnerships and exciting campaigns.

Steele Auto Group is more than just a workplaceits a place where your talents are recognized your growth is championed and your potential is limitless . We believe in building careers not just filling roles which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success and were proud to foster a workplace thats fair inclusive and full of opportunity for everyone.

Apply now and start driving your career forwardwith a team thats got your back!

Based in Fredericton NB!

Learn more about us at

We cant wait to meet YOU!

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Customer Service Representative • Fredericton, New Brunswick, Canada