Collision Estimator/ Customer Service Representative

Steele Auto Group; Fredericton; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Steele Auto Group in Fredericton seeks a Collision Estimator/Customer Service Representative for a hybrid role. You'll assess vehicle damage, prepare repair estimates, and communicate effectively with customers and insurance companies. Join a supportive team that offers growth opportunities and a fun work culture!

Benefits

Flexible Health & Dental Plans

Growth Opportunities

Employee Discounts on vehicles and services

Retirement Savings Plan

Fast-paced culture

Community involvement

Qualifications

• Collision center experience is an asset.
• Familiarity with estimating software such as Mitchell iCloud and Audatex.
• Proficiency in MS Office, including Excel and Outlook.

Responsibilities

• Prepare accurate collision repair estimates.
• Deliver exceptional customer service across in-person, phone, and digital platforms.
• Communicate repair timelines and expectations to customers.

Skills

Problem-solving

Communication

Multi-tasking

Organizational skills

Conflict resolution

Decision-making

Attention to detail

Education

High school diploma or GED

Post-secondary education

Tools

Mitchell iCloud

Audatex

MS Office

Job description

Job Details

Description

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"—your passion, your purpose, your potential.

Fredericton Buick GMC is seeking Collision Estimator/Customer Service Representative to join our team! This hybrid role is ideal for someone who thrives in a fast-paced environment, balancing technical estimating with front-line customer service.

As a key member of our collision center, you'll assess vehicle damage, prepare accurate repair estimates, and coordinate with both customers and insurance companies to ensure a smooth repair process. You'll also serve as the first point of contact for customers—scheduling appointments, answering inquiries, and providing updates throughout their repair journey.

Hourly Wage Range: commensurate with knowledge, skills, and abilities

Qualifications

• Collision center experience is an asset
• Familiarity with estimating software such as Mitchell iCloud and/or Audatex
• Proficiency in MS Office, including Excel and Outlook
• High school diploma or GED required; post-secondary education is an asset
• Excellent problem-solving and decision-making abilities
• Strong communication, multi-tasking, and organizational skills
• Conflict resolution and negotiation capabilities
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
• Detail-oriented with a focus on accuracy and process improvement
• Professional appearance, strong work ethic, and a positive, team-focused attitude

Responsibilities

• Prepare accurate collision repair estimates
• Deliver exceptional customer service across in-person, phone, and digital platforms
• Act as a liaison between customers, insurance companies, and internal departments
• Support front office operations including scheduling, filing, invoicing, and database management
• Communicate repair timelines, process updates, and expectations to customers
• Collaborate with production teams and estimators to ensure timely and quality vehicle delivery
• Uphold safety regulations and assist in ongoing training and compliance
• Contribute to a positive and productive team culture
• Other duties as assigned to support operational excellence

Why You'll Love Steele Auto Group

At Steele Auto Group, you’re not just joining a company—you’re joining a community. We’re all about:

• A Fun & Supportive Team – Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on.
• Flexible Health & Dental Plans – Six cost-shared options tailored to your lifestyle.
• Growth Opportunities – We promote from within and support your professional journey.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters.
• A fun, fast-paced culture – No two days are the same.
• Making a difference – Through community partnerships and exciting campaigns.

Steele Auto Group is more than just a workplace—it’s a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone.

Apply now and start driving your career forward—with a team that’s got your back!

Based in Fredericton, NB!

Learn More About Us At Www.steeleauto.com

We can’t wait to meet YOU!