Collision Consultant

Birchwood-Automotive-Grou; Rural Municipality of Headingley; In loco; CAD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Bonus and commission incentives

Full benefits package

RSP Matching program

Employee referral bonus

Career development opportunities

Wellness program

Volunteer program

Company events

Descrizione del lavoro

Birchwood Collision Centre in Manitoba is seeking a Collision Consultant who delivers exceptional customer service during the repair journey. You will build rapport, explain repairs and costs, handle inquiries, and guide customers through paperwork.

You will manage phone calls and walk-ins, coordinate with workshop staff, and ensure a smooth, transparent experience from intake to follow-up. A positive attitude, attention to detail, and strong teamwork are essential.

Competenze

• Customer service experience with a focus on satisfaction.
• Clear communication of repairs and costs to customers.
• Strong time management and organizational skills.
• Commitment to continuous learning and professional development.
• Comfortable using technology and Microsoft applications for day-to-day tasks.

Mansioni

• Manage phone inquiries, customer walk-ins and paperwork for collision orders.
• Build rapport with customers and explain required repairs and costs clearly.
• Follow up with customers to ensure satisfaction with service.

Conoscenze

Customer service

Communication

Time management

Attention to detail

Teamwork

MS Office

Driver's license

Formazione

Post-secondary education in Business or related field

Strumenti

CRM software

MS Office

Descrizione del lavoro

Reporting Relationship:

This position reports directly to the Production Manager

Job Summary:

The Collision Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Collision Consultant will manage phone inquiries, customer walk-ins and the completion of appropriate paperwork with regard to collision repair orders.

Qualifications:

• Relationship expert with a demonstrated commitment to customer satisfaction


• Thrive in a collaborative environment, where teamwork is encouraged


• Completed post-secondary education in Business or related field preferred


• High attention to detail with proven time management and organizational skills


• A commitment to continuous learning and professional development


• Comfortable using technology and Microsoft applications for most day-to-day functions


• Valid driver’s license, clean driver abstract & own transportation to and from work

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success


• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options


• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment


• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus


• Career development opportunities & internal promotions


• Wellness program


• Volunteer program – Dollars for Doing


• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]