Collections Administrator

Manning-Elliott-LLP-1; Vancouver; On-site; CAD 55,000 - 70,000; Full time

Job summary

Manning Elliott is seeking a Collections Administrator in Vancouver to support the firm’s financial strength by proactively managing outstanding client accounts, driving timely payment resolution, and partnering with clients to develop constructive solutions for overdue balances. The role collaborates closely with internal teams to deliver a professional, client-focused experience.

Ideal candidates have 2–3 years of AR/collections experience, strong client service orientation, and proficiency in

Qualifications

• 2–3 years of experience in accounts receivable and collections.
• Strong client service orientation with excellent communication skills (oral and written).
• Advanced proficiency in MS Office and ability to learn new software quickly.

Responsibilities

• Monitor and manage accounts receivable, ensuring accuracy and timely collection of outstanding balances.
• Process client payments and prepare bank deposits as required.
• Review client statements monthly to identify and resolve discrepancies.
• Investigate and resolve A/R queries from clients and internal stakeholders.
• Initiate and follow up on overdue accounts via phone, email, and formal correspondence.
• Recommend escalation to third-party collection agencies when necessary.
• Establish payment plans for delinquent accounts and maintain documentation.
• Collaborate with external collection agencies or legal representatives for complex cases.

Skills

Communication

Analytical thinking

Organizational skills

Relationship building

Adaptability

Tools

MS Office

Accounting software

Job description

Salary Range: $55,000.00 To $70,000.00 Annually

About Manning Elliott

At Manning Elliott, we believe great work starts with great people. As one of British Columbia’s largest independent regional accounting firms, we take pride in delivering exceptional accounting and advisory services while building lasting relationships with our clients and our team. We offer a collaborative, supportive environment where continuous learning, professional growth, and community involvement are part of everyday life.

The Role

The Collections Administrator supports the firm’s financial strength by proactively managing outstanding client accounts, driving timely payment resolution and partnering with clients to develop constructive solutions for overdue or complex balances — while collaborating closely with internal teams and delivering a professional, client-focused experience.

What You’ll Do

• Monitor and manage accounts receivable, ensuring accuracy and timely collection of outstanding balances.
• Process client payments and prepare bank deposits as required.
• Review client statements monthly to identify and resolve discrepancies.
• Investigate and resolve A/R queries from clients and internal stakeholders.
• Initiate and follow up on overdue accounts via phone, email, and formal correspondence.
• Recommend escalation to third-party collection agencies when necessary.
• Establish payment plans for delinquent accounts and maintain documentation.
• Collaborate with external collection agencies or legal representatives for complex cases.

What You Bring

• 2–3 years of experience in accounts receivable and collections.
• Strong client service orientation with excellent communication skills (oral and written).
• Advanced proficiency in MS Office and ability to learn new software quickly.
• Solid analytical and problem‑solving skills.
• Strong organizational skills with attention to detail and deadlines.
• Knowledge of the Debt Collection Act and basic bookkeeping principles is an asset.
• Ability to build positive relationships and work collaboratively with internal teams.
• Professional, tactful, and resilient in handling sensitive client interactions.
• Highly organized and able to manage multiple priorities effectively.
• Strong sense of accountability and integrity.

Why You’ll Love Working Here

• Supportive Culture: We prioritize work‑life balance and provide a friendly environment where you can thrive.
• Professional Development: Opportunities for continuous learning and professional growth.
• Community Impact: Participate in community service initiatives and give back through firm involvement.
• Flexible Work Options: At our firm, we understand the importance of work‑life balance in fostering a happy and thriving team. That’s why we offer the freedom to create your workday schedule within core working hours, as well as hybrid work arrangements that are aligned with personal and business needs.
• Fun & Engaging Team Events: Enjoy team‑building activities, social events, and wellness programs.