Cochlear Implant Consumer Specialist, Canada

Sonova Group; Calgary; On-site; CAD 81,000 - 149,000; Full time

Benefits offered by this job

Wellness benefit

Paramedical benefits

Employer pension match

Job summary

Advanced Bionics, a Sonova Group company, in Canada, seeks a Cochlear Implant Consumer Specialist to drive consumer engagement and lead generation across Western Canada. You will collaborate with regional sales teams, clinics, recipients, and partners to educate and connect candidates with solutions.

You will develop strategies, use market insights, and build trusted relationships in a dynamic healthcare environment while travel is required to support the territory.

Qualifications

• Bachelor’s degree required.
• Experience with adult and pediatric cochlear implant patients preferred.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating with a regional team.
• Professional, courteous, and comfortable representing Advanced Bionics virtually and in person.
• Ability to build trust, influence others, and maintain integrity in customer interactions.
• Comfortable using Microsoft Office, web tools, email, phone, and customer relationship systems.

Responsibilities

• Develop local market strategies to drive consumer sales and support regional sales goals.
• Build relationships with hearing healthcare professionals, cochlear implant clinics, AB recipients, and other lead sources.
• Educate lead sources and consumers on cochlear implant eligibility, benefits, and processes.
• Conduct 1:1 meetings with healthcare professionals, cochlear implant candidates, and AB recipients.
• Plan and support open houses, community events, and lead-generating activities.
• Manage the consumer sales funnel, monitor lead activity, and support follow-up efforts.
• Document customer engagement, leads, opportunities, and activities in GCRM.

Skills

Lead generation

Consumer engagement

Relationship building

Communication

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

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Advanced Bionics is seeking a Cochlear Implant Consumer Specialist to support consumer engagement, lead generation, recipient support, and relationship-building across Western Canada. This role partners closely with regional sales teams, hearing healthcare professionals, cochlear implant clinics, recipients, and community partners to educate, support, and connect candidates with Advanced Bionics solutions.

Leveraging consumer and market insights, you will develop and execute strategic territory plans, using market analysis and targeted business development activities to strengthen existing accounts, identify new opportunities, and grow the Advanced Bionics business across Western Canada. Success in this role requires an agile, collaborative approach and the ability to build trusted relationships within an evolving healthcare environment.

Travel: Approximately 50% or more.

Responsibilities:

• Develop local market strategies to drive consumer sales and support regional sales goals
• Build relationships with hearing healthcare professionals, cochlear implant clinics, AB recipients, and other lead sources
• Educate lead sources and consumers on cochlear implant eligibility, benefits, and processes
• Conduct 1:1 meetings with healthcare professionals, cochlear implant candidates, and AB recipients
• Plan and support open houses, community events, and lead-generating activities
• Manage the consumer sales funnel, monitor lead activity, and support follow-up efforts
• Document customer engagement, leads, opportunities, and activities in GCRM

More about you:

• Bachelor’s degree required.
• Experience working with adult and pediatric cochlear implant patients preferred
• Strong verbal and written communication skills
• Ability to work independently while collaborating with a regional team
• Professional, courteous, and comfortable representing Advanced Bionics virtually and in person
• Ability to build trust, influence others, and maintain integrity in customer interactions
• Comfortable using Microsoft Office, web tools, email, phone, and customer relationship systems

Valid driver’s licence required, with the ability to travel throughout the assigned territory.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

What we offer:

Exciting and challenging work environment

Collaborative culture

Opportunities for continuous self-improvement

Opportunities for flexible hybrid model work environment

A company that values diversity and inclusion

Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions

Mentorship program and career development plans

The base salary for this position is $80,990 CAD annually, plus an eligible performance-based commission opportunity of $68,000 CAD. Together, these components result in target total on-target earnings of $148,990 CAD annually, with the potential to exceed target earnings when performance exceeds plan.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.