Co-op Student – IT & Systems Support - 4 Months

Strata Engineering; Burnaby; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Hands-on IT experience

Exposure to IT systems and business应用

Mentorship from IT professionals

Potential future employment

Collaborative work environment

Job summary

Strata Engineering Inc. in Burnaby, BC, is seeking a Co-op Student – IT & Systems Support for a 4-month term.

You will assist with day-to-day IT operations, provide user support, and help with deploying software and hardware across offices. You will gain exposure to Microsoft 365, Windows environments, networking, cybersecurity, cloud systems, and engineering software such as Autodesk, AutoCAD, and Bluebeam, while working in a collaborative team.

Qualifications

• Currently enrolled in a post-secondary program in Information Technology, Computer Science, Computer Systems, Network Administration, Cybersecurity, or related discipline.
• Must be eligible to participate in a recognized co-op program.

Responsibilities

• Provide first-level technical support to employees across Strata Engineering's offices.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Assist employees with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Support workstation setup, software installations, equipment configuration, and troubleshooting.
• Assist with onboarding and offboarding employees (computers, accounts, access).
• Maintain and monitor IT infrastructure (servers, networks).
• Assist with Microsoft 365 administration and user access management.
• Support network connectivity, VPN, Wi-Fi, and IT services.
• Contribute to IT documentation, procedures, and troubleshooting guides.
• Participate in IT projects and process improvements.

Skills

Windows OS

Microsoft 365

Networking basics

PowerShell scripting

Education

Post-secondary IT program - currently enrolled

Job description

Co-op Student – IT & Systems Support - 4 Months

Reporting to the IT Support Technician, the IT Co-op Student will assist with the day-to-day operations of Strata Engineering's IT environment. The successful candidate will provide technical support to employees, assist with maintaining IT infrastructure, support software and hardware deployments, and contribute to technology-related projects and process improvements. The position will provide exposure to a variety of technologies, including Microsoft 365, Windows environments, networking, cybersecurity, cloud-based systems, and engineering-related software applications.

The ideal candidate is someone who enjoys troubleshooting, learning new technologies, helping others, and finding practical solutions to technical challenges.

Key Responsibilities

IT Support & Help Desk

• Provide first-level technical support to employees across Strata Engineering's offices.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Respond to IT support requests and ensure issues are documented, tracked, and resolved in a timely manner.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Support workstation setup, software installations, equipment configuration, and troubleshooting.
• Assist with onboarding and offboarding employees, including preparing computers, configuring accounts, and managing access.
• Provide clear, professional, and timely communication with employees throughout the support process.

IT Infrastructure & Systems Administration

• Assist with maintaining and monitoring company computers, servers, networks, and other IT infrastructure.
• Support user account administration and permissions management.
• Assist with Microsoft 365 administration.
• Help maintain network connectivity, Wi-Fi, VPN, and other IT services.
• Assist with system updates, software deployments, backups, and routine maintenance.
• Support the configuration and deployment of laptops, desktops, mobile devices, and peripherals.

Cybersecurity & IT Compliance

• Assist with implementing and maintaining cybersecurity best practices.
• Help monitor and identify potential security risks, vulnerabilities, and suspicious activity.
• Support employee cybersecurity awareness initiatives and training.
• Assist with user access reviews, password management, and security policies.
• Help maintain IT documentation, security procedures, and system records.
• Support software updates, endpoint protection, and other security initiatives.

Software & Engineering Technology Support

• Assist with the installation, configuration, and troubleshooting of engineering and business software.
• Provide basic technical support for applications used by engineering and project teams.
• Assist with software licensing, updates, and user access management.
• Support applications such as Autodesk, AutoCAD, Bluebeam, Microsoft 365, and other engineering-related platforms.
• Help evaluate new technologies and identify opportunities to improve productivity and collaboration.

IT Projects & Process Improvements

• Participate in ongoing IT projects and technology implementations.
• Assist with IT asset inventory, hardware procurement, and equipment lifecycle management.
• Develop and maintain IT procedures, technical documentation, and troubleshooting guides. Identify opportunities to automate repetitive IT tasks and improve existing processes.
• Assist with technology upgrades, system migrations, and office technology initiatives.
• Perform other IT-related duties and special projects as required.

QUALIFICATIONS

Must be legally authorized to work in Canada. We are unable to provide visa sponsorship or assist with obtaining a work permit for this role.

Education

• Currently enrolled in a post-secondary program in Information Technology, Computer Science, Computer Systems, Network Administration, Cybersecurity, or a related discipline.
• Must be eligible to participate in a recognized co-op program.

Technical Skills

• Basic understanding of Windows operating systems and computer hardware.
• Familiarity with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Basic understanding of networking concepts such as TCP/IP, Wi-Fi, VPN, DNS, and DHCP.
• Experience in PowerShell scripting, automating manual tasks and optimizing system administration workflows.

Assets

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Self-motivated with a willingness to learn and take initiative.
• Professional attitude and a strong commitment to confidentiality.
• Ability to explain technical concepts to employees with varying levels of technical knowledge.

What we offer

• Hands-on experience supporting a professional engineering consulting environment.
• Exposure to a broad range of IT systems, technologies, and business applications.
• Opportunities to participate in real IT projects and technology implementations.
• Mentorship and guidance from experienced IT professionals.
• An opportunity to develop practical technical and professional skills.
• A collaborative and supportive work environment.
• Potential opportunities for future employment based on business needs and performance.

Work Arrangement: This is a full-time, 40-hour-per-week position, with a five-day workweek (Monday to Friday). The role is primarily on-site at our Burnaby office, with employees expected to work in the office 5 days a week.

Salary: In compliance with the B.C. Pay Transparency Act, the expected salary range for this position is between $23-25 per hour*.

*Multiple factors such as qualifications, overall experience and position responsibilities will be used to determine the successful candidates actual hourly rate within the expected range.

About Us

Strata Engineering Inc. is a consulting engineering firm specializing in building science, building envelope, structural, mechanical, and geotechnical engineering.

Our services include, but are not limited to: building envelope enclosure repair and consulting, condition assessments and engineering investigations, project management, 15-month, 2, 5, and 10-year warranty reviews, depreciation reports, and more. By bringing together engineering, architecture, and construction expertise, Strata Engineering offers a unique project or construction management service that sets us apart. Our team comprises experienced professionals with diverse backgrounds, allowing us to provide our clients with cost-effective, tailored solutions.

We define ourselves by the quality of our work, service, and the satisfaction of our clients.