Director, Strategy & Program Delivery

Metrolinx; Toronto; Hybrid; CAD 140,000 - 210,000; Full time

Job summary

Metrolinx is seeking a Director, Strategy & Business Operations to drive strategic priorities and governance across the Rapid Transit portfolio. The role requires leading strategy development, portfolio management, and executive governance processes while coordinating with partners and government stakeholders.

You will guide communications, change management, and cross-functional team performance, influencing policy and planning to advance large-scale transit projects and improvements on a

Qualifications

• Business Degree or equivalent education/experience.
• Demonstrated years’ progressively responsible strategic leadership experience in the public sector.
• Familiarity with Metrolinx Act, Planning Act, Municipal Act is an asset.
• Knowledge of leadership, strategic policy, and operational planning to support business initiatives.
• Strong relationship management with internal and external stakeholders.
• Experience developing collaborative solutions with diverse stakeholders to support project planning and delivery.
• Excellent writing skills for senior management briefs, presentations, strategy documents, and reports.
• Strong verbal communication and stakeholder consultation skills.
• Political acuity to assess organizational impacts, manage sensitive information, and navigate decision-making environments.
• Understanding of governance, partnerships, and decision-making best practices.
• Ability to identify strategic opportunities and risks and take proactive action.

Responsibilities

• Provide strategic advice to the VP and senior executives on organizational priorities and initiatives.
• Lead divisional strategy development and execution, ensuring alignment with enterprise goals.
• Oversee rapid transit business operations and portfolio management including planning and reporting.
• Manage executive governance processes, board materials, and decision-making forums.
• Lead stakeholder and government relations with Metrolinx partners and municipalities.
• Drive communications and change management initiatives across the portfolio.
• Lead and develop multidisciplinary teams with coaching and performance management.

Skills

Strategic leadership

Public sector experience

Stakeholder management

Policy & planning

Written communication

Verbal communication

Governance & decision-making

Legislation knowledge

Education

Business degree

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

We are looking for a Director, Strategy & Business Operations to drive strategic priorities, governance, and stakeholder management across the Rapid Transit portfolio.

What will I be doing?

• Provide strategic advice to the VP, and senior executives on organizational priorities, business direction, and transit initiatives.
• Lead divisional strategy development and execution, ensuring priorities align with enterprise goals and Rapid Transit objectives.
• Oversee RT business operations and portfolio management, including planning, reporting, governance, and performance monitoring.
• Manage executive governance processes, including board materials, executive briefings, reports, presentations, and decision-making forums.
• Lead stakeholder and government relations, acting as the primary liaison with Metrolinx partners (CEO and COO offices), municipalities, MTO, Treasury Board, Infrastructure Ontario, and other key stakeholders.
• Drive communications and change management initiatives, ensuring clear messaging, organizational alignment, and successful implementation of strategic priorities.
• Lead and develop multidisciplinary teams, providing direction, coaching, performance management, workforce planning, and fostering a high-performing culture.

What Skills and Qualifications Do I Need?

• Business Degree or a combination of education, training and experience deemed equivalent
• Demonstrated years’ progressively responsible strategic leadership experience in thepublic sector, including experience developing strategic operational policy and planning strategies in a public sector environment.
• Familiarity with relevant legislation (e.g., Metrolinx Act, Planning Act, Municipal Act) is an asset.
• Knowledge of leadership, strategic policy, and operational planning to support business initiatives.
• Strong relationship management skills with internal and external stakeholders.
• Experience developing collaborative solutions with diverse stakeholders to support project planning and delivery.
• Excellent writing skills for senior management briefs, presentations, strategy documents, and reports.
• Strong verbal communication and stakeholder consultation skills.
• Political acuity to assess organizational impacts, manage sensitive information, and navigate decision-making environments.
• Understanding of governance, partnerships, and decision-making best practices.
• Ability to identify strategic opportunities and risks and take proactive action.

applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [e-mail].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.