Clubhouse Manager

1 Stop HR; Maryhill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Clubhouse Manager to oversee daily operations at the Merry-Hill Golf Club. This role involves managing staff, optimizing clubhouse functions, and ensuring excellent guest experiences while fostering a positive workplace culture. The ideal candidate should possess strong leadership skills and a background in hospitality or related fields.

Qualifications

• Proven experience in clubhouse or hospitality management.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Oversee daily clubhouse operations and staff.
• Maximize revenue through efficient scheduling and operations.
• Implement departmental policies and maintain high service standards.

Skills

Leadership

Team Management

Guest Service

Financial Management

Education

Degree in Hospitality Management or related field

Job description

The Clubhouse Manager oversees all aspects of clubhouse operations, leading the daily activities of staff while fostering a culture of professionalism, teamwork, and exceptional guest service. This role ensures seamless coordination between team members, guests, and fellow departments to deliver a welcoming and efficient experience.

Key responsibilities include maximizing tee sheet utilization to drive revenue, managing daily cash handling and financial controls, and ensuring a visible management presence during peak hours to support both staff and guest needs. The Manager plays a hands-on role in developing staff attitudes and performance aligned with the club’s Mission Statement through consistent training, supervision, and positive reinforcement.

The Clubhouse Manager is responsible for implementing departmental policies and procedures, coordinating daily operations, and producing regular reports for accounting and facility oversight. This position also advises the Director of Golf on guest experience trends, clubhouse operations, and maintenance or rental fleet matters.

The Clubhouse Manager reports directly to the Director of Golf and serves as a vital link in maintaining the high standards and smooth operation of the Merry-Hill Golf Club.

Key Responsibilities :

Staff Hiring & Training

• Collaborate with the HR Manager to streamline hiring and onboarding processes.
• Create efficient staff scheduling procedures that align with the labour budget.
• Organize, schedule, and host seasonal staff meetings (spring, summer, and fall).
• Lead the scheduling, training, supervision, discipline, and motivation of staff to support operational goals and the club’s Mission Statement.
• Develop and maintain a consistent training protocol across all positions; ensure all staff are fully trained in their roles and encourage cross-training where possible.
• Regularly review and update training manuals as needed.
• Oversee and ensure compliance with Health & Safety training for all clubhouse staff.
• Monitor the performance of all clubhouse staff with a focus on professionalism, guest service, and overall satisfaction.
• Promote positive workplace culture through staff morale initiatives and pulse surveys.

Golf Operations

• Prioritize booking procedures and phone coverage to reduce wait times and streamline transactions.
• Manage relationships with service contractors (e.g., cleaning, pest control, fire safety, septic services).
• Optimize tee sheet usage by pairing groups efficiently and managing block / unblock processes as per policy.
• Enforce no-show policies and manage attendance for group and league bookings.
• Coordinate all in-house leagues, junior camps, club events, and third-party tournaments.
• Submit weekly timecard reports for payroll processing.
• Complete daily, weekly, and monthly sales reporting accurately.
• Manage in-house cash balances, bank deposits, and staff access to appropriate change.
• Oversee ordering, receiving, pricing, display, and inventory management of golf shop merchandise.
• Conduct and report monthly merchandise inventory for accounting purposes.
• Manage food, housekeeping, and paper product inventories; complete monthly physical inventory reports.
• Develop and execute seasonal marketing plans, including updates to the website, email campaigns, and social media.
• Supervise the creation and distribution of monthly email campaigns.
• Oversee the creation of online store items and website content.
• Coordinate with the Maintenance Department on event logistics, course maintenance, and cart fleet issues.

Upholding Professionalism

• Ensure the clubhouse and surrounding areas are clean, presentable, and well-maintained.
• Supervise housekeeping in all public and staff areas including :
• Golf shop, public / common areas, basement storage, cart storage, staging areas
• Public and staff washrooms / locker rooms
• Report urgent maintenance issues, safety concerns, or equipment breakdowns to the Director of Golf.
• Handle customer concerns and complaints with professionalism and a strong focus on service recovery.
• Carry out additional duties as assigned by the Board of Directors or Director of Golf.