Club Manager

Crunch Fitness; Stoney Creek; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Free membership

Job summary

Crunch Fitness in Canada is seeking an energetic Club Manager to lead daily operations, develop a high-performing team, and deliver outstanding member experiences. You will model the WOW service standard and ensure staff accountability across all shifts.

As CM, you’ll oversee hiring, training, scheduling, payroll, and collaboration across fitness, membership, and operations. If you thrive in a fast-paced, fun environment and are passionate about service, apply to join our vibrant Crunch team.

Responsibilities

• Lead, motivate, and develop a strong team focused on delivering an exceptional member experience.
• Oversee hiring, onboarding, training, coaching, and ongoing development of club employees.
• Maintain an active leadership presence within the club and ensure managers and team members are engaged with members and daily operations.
• Set clear expectations, goals, and priorities for the team and follow up consistently on performance.
• Conduct regular team meetings and provide ongoing coaching, feedback, and training.
• Ensure clear communication and collaboration between the Membership, Personal Training, Group Fitness, and Operations teams.
• Manage staff scheduling and payroll while maintaining appropriate staffing levels and labour control.
• Ensure administration, reporting, and operational requirements are completed accurately and on time.
• Maintain a clean, organized, safe, and well-maintained club environment. #SOFRESHANDSOCLEAN
• Identify and address facility, equipment, maintenance, and operational concerns in a timely manner.
• Handle member concerns professionally and support the team with conflict resolution and service recovery when required.
• Ensure company policies, procedures, and operational standards are consistently followed.
• Attend off-site meetings, training sessions, community events, and other company initiatives when required.

Job description

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch.

Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations.

Your Role:

A Club Manager (CM) leads the day-to-day operations of the club, ensuring our facility, members, and team receive the highest quality of service. The Club Manager is responsible for building and developing a strong team, driving club performance, maintaining operational standards, and creating an environment where both members and employees can thrive.

The CM leads by example, holds their team accountable to company standards, and ensures the club consistently delivers a "WOW" experience for every member.

Job Summary:

• Lead, motivate, and develop a strong team focused on delivering an exceptional member experience.
• Oversee hiring, onboarding, training, coaching, and ongoing development of club employees.
• Maintain an active leadership presence within the club and ensure managers and team members are engaged with members and daily operations.
• Set clear expectations, goals, and priorities for the team and follow up consistently on performance.
• Conduct regular team meetings and provide ongoing coaching, feedback, and training.
• Ensure clear communication and collaboration between the Membership, Personal Training, Group Fitness, and Operations teams.
• Manage staff scheduling and payroll while maintaining appropriate staffing levels and labour control.
• Ensure administration, reporting, and operational requirements are completed accurately and on time.
• Maintain a clean, organized, safe, and well-maintained club environment. #SOFRESHANDSOCLEAN
• Identify and address facility, equipment, maintenance, and operational concerns in a timely manner.
• Handle member concerns professionally and support the team with conflict resolution and service recovery when required.
• Ensure company policies, procedures, and operational standards are consistently followed.
• Attend off-site meetings, training sessions, community events, and other company initiatives when required.

Our Ideal Club Manager:

• Leads by example and maintains a strong presence within the club.
• Excellent time management, planning, and organizational skills.
• Strong leadership, communication, sales, and customer service skills.
• Builds, motivates, and holds their team accountable.
• Takes initiative and confidently problem solves.
• Demonstrates integrity and judgment that inspires trust.
• Drives themselves and their team to achieve results.
• Demonstrates confidence, humility, and kindness mixed with humor and fun.

Working with Crunch Gives You:

• Ongoing training and development to ensure a long and successful career path
• Opportunities for advancement
• Free membership
• Fun and energetic atmosphere to come to every day!

At Crunch we Speak, Own, Understand and Live our Core Values.