Personal Training Manager

Crunch Fitness Canada; Hamilton; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Advancement and growth opportunities

Paid time off

Training & development

Performance-based bonus

Competitive salary

Employee discounts

Job summary

Crunch Fitness Canada seeks a Personal Training Manager to drive a high-performance, high-care culture through member integration, program development, and staff training.

You will lead a team of personal trainers, develop leads, and ensure top-tier client service, retention, and club standards. This role requires leadership, fitness expertise, and a commitment to Crunch’s no-limits philosophy.

Qualifications

• 2+ years of personal training experience preferred.
• Proven ability to meet KPIs for client acquisition and retention.
• 3+ years of experience in leading a team of 8-15.
• CPR/AED certification required (can be obtained within 30 days).
• Nationally Recognized Certified Personal Training License.
• Basic criminal background check required.

Responsibilities

• Administer and lead the PT kickoff experience; coach to acquire clients.
• Generate PT leads and expand the client base.
• Recruit, train, and manage a team of PTs (8-15).
• Develop fitness expertise across the team.
• Meet targets for new client acquisition and retention.
• Coach direct reports on client engagement and retention strategies.
• Hold regular 1:1 meetings to drive performance and goals.
• Ensure accurate PT programming and progress tracking.
• Maintain reporting and KPIs to assess department performance.
• Allocate resources based on KPIs and priorities.
• Provide excellent customer service within 24 hours.
• Collaborate with General Manager to maintain club standards.

Skills

Personal training

Client acquisition

Team leadership

Education

Diploma or degree in fitness/related field

Job description

HERE WE GROW AGAIN!Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts

HERE WE GROW AGAIN!Come join us and become part of the greatest growth story to ever be told in the fitness industry. Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Position OverviewJoin our team as the Personal Training Manager and be a driving force behind a high-performance, high-care culture that prioritizes speed, urgency, and exceptional results through member integration, programming, and development. Create a welcoming and inclusive club environment that fosters goal achievement without judgment. Responsibilities

• Administer and manage the CrunchOne Kickoff experience, leading by example, coaching, and guiding to acquire personal training clients.
• Proactively generate personal training client leads and expand the client base for the team.
• Recruit, train, and manage the performance of a dynamic team of qualified Personal Trainers.
• Contribute to the development and enhance the fitness expertise of all Crunch team members.
• Achieve targets for both new client acquisition and existing client retention for the club.
• Coach and guide direct reports on effective client engagement, prescription, acquisition, and retention strategies.
• Conduct regular 1:1 meetings with direct reports to review performance, provide motivation, and guide towards individual and company goals.
• Ensure accurate administration of PT services, including client programming and progress tracking.
• Maintain meticulous reporting and data to gain insights into the department's performance.
• Strategically allocate and direct resources based on key performance indicators (KPIs) and organizational priorities.
• Provide exceptional customer service by responding to all member inquiries within 24 hours.
• Collaborate closely with the General Manager to uphold the highest standards in the club experience.

Qualifications

• 2+ years of personal training experience preferred.
• Proven experience in executing plans and managing key performance indicators (KPIs).
• 3+ years of experience in managing and leading a team of 8-15 employees preferred.
• Solid understanding of the fitness industry, market trends, and key business drivers.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Nationally Recognized Certified Personal Training License.
• A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

Education Requirements: Diploma or degree preferred. Are you ready to take on this dynamic role and drive success in our fitness community? Join us in creating a positive and results-driven environment! Vacancy Status: This posting is for an existing vacancy. AI Use in Recruitment: As part of our recruitment process, we may use artificial intelligence (AI) supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are reviewed and made by human decision-makers at Crunch. AI tools do not independently determine candidate selection or employment outcomes. We are committed to fair, transparent, and non-discriminatory hiring practices and regularly review our processes to ensure they align with legal and ethical standards.