Assistant General Manager

Crunch Fitness; Stoney Creek; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Free membership

Team Building Events

Career advancement opportunities

Job summary

Crunch Fitness is seeking an energetic Assistant General Manager (AGM) to support the Club Manager in leading daily operations, driving performance, and developing the team to deliver a great member experience.

As a hands-on leader you will model accountability, assist with hiring and training, push membership sales and programs, and ensure the club remains clean, safe, and welcoming for every member.

Qualifications

• Strong leadership and customer service skills.
• Experience in coaching and developing staff.
• Ability to drive membership sales and retention.
• Excellent time management and organizational skills.
• Proactive problem-solving and integrity.

Responsibilities

• Lead daily operations in the club in Club Manager's absence.
• Support hiring, onboarding, training, scheduling, and staff management.
• Drive membership sales, Personal Training opportunities, and retention.
• Monitor performance and ensure policy compliance.
• Maintain a clean, safe, and well-maintained club.
• Handle member concerns and resolve conflicts.
• Provide daily administration, reporting, and operational support.
• Lead by example and motivate the team.

Skills

Leadership

Sales

Customer Service

Staff Development

Communication

Job description

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch.

Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide a GREAT member experience that exceeds expectations.

Your Role

An Assistant General Manager (AGM) supports the Club Manager in leading the day-to-day operations of the club. The AGM helps drive club performance, supports and develops the team, maintains operational standards, and ensures members consistently receive an exceptional experience.

The AGM is a hands-on leader who leads by example, supports staff accountability, and steps into a leadership role when the Club Manager is unavailable.

Job Summary

• Support the Club Manager in leading, motivating, and developing the club team.
• Assist with hiring, onboarding, training, scheduling, and daily staff management.
• Drive membership sales, Personal Training opportunities, and member retention.
• Monitor team performance and help maintain accountability to club goals and standards.
• Support daily administration, reporting, and operational requirements.
• Maintain a clean, organized, safe, and well-maintained club. #SOFRESHANDSOCLEAN
• Handle member concerns and support staff with conflict resolution when needed.
• Ensure company policies, procedures, and standards are consistently followed.
• Assume leadership of club operations in the Club Manager’s absence.

Our Ideal Assistant General Manager:

• Leads by example and maintains a strong presence within the club.
• Strong leadership, communication, sales, and customer service skills.
• Excellent time management and organizational skills.
• Takes initiative and confidently problem solves.
• Supports, motivates, and holds team members accountable.
• Demonstrates integrity and judgment that inspires trust.
• Driven to achieve individual and club goals.
• Demonstrates confidence, humility, and kindness mixed with humor and fun.

Working with Crunch Gives You:

• Ongoing training and development to ensure a long and successful career path
• Opportunities for advancement
• Free membership
• Team Building Events and a fun, energetic atmosphere to come to every day!

At Crunch we Speak, Own, Understand and Live our Core Values.