Cloud Support Engineer — AWS/Tier 2

Vision33; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Vision33 is hiring a Cloud Support Consultant to join our Western Canada team. You will work within the TotalCare Support Team to provide Tier 2 client infrastructure support, handling a high-volume flow of tickets and escalations across Windows and Linux environments.

The role emphasizes rapid triage, prioritization, and effective decision-making with limited information, while aligning with PST working hours. Experience in AWS and ERP–related support is highly valued.

Qualifications

• Bachelor degree or equivalent with 5+ years in client-facing support.
• Strong AWS cloud experience with troubleshooting and infra support.
• Experience supporting Windows and Linux servers.
• Familiar with ITIL and best practices in support.
• Ability to triage, prioritize, and handle urgent issues.

Responsibilities

• Manage incidents end-to-end from identification to escalation resolution.
• Configure and maintain AWS environments using CloudWatch and CloudTrail.
• Administer user and security profiles on 100+ servers.
• Develop automation scripts to streamline operations and reduce costs.
• Document support procedures and create SOPs for the team.
• Collaborate with stakeholders and communicate clearly under pressure.

Skills

AWS Cloud

Network Infra

Windows Server

Linux Systems

Scripting

ITIL

Education

Bachelor's degree

Tools

CloudWatch

CloudTrail

IIS

Apache

Nginx

PowerShell

Bash

Python

Job description

Vision33 is hiring a Cloud Support Consultant to join our Western Canada team. You will work within the TotalCare Support Team to provide Tier 2 client infrastructure support, handling a high-volume flow of tickets and escalations across Windows and Linux environments.

The role emphasizes rapid triage, prioritization, and effective decision-making with limited information, while aligning with PST working hours. Experience in AWS and ERP–related support is highly valued.