AWS Cloud Support Engineer - Tier 2, Windows/Linux PST Hours

Vision33; Calgary; On-site; CAD 85,000 - 120,000; Full time

Job summary

Vision33 is hiring a Cloud Support Consultant to join the TotalCare Support Team in Western Canada. You will manage Tier 2 client incidents across Windows and Linux environments, deploy and optimize AWS setups, and develop automation to improve efficiency.

The role emphasizes rapid triage, SLA adherence, and clear communication with tech and non-technical stakeholders. Candidates should have 5+ years with AWS, strong networking, scripting skills, and a Bachelor degree or equivalent.

Qualifications

• Minimum 5 years hands-on AWS cloud experience with strong troubleshooting skills.
• 5+ years supporting network infrastructure (Routers, firewalls, related tech).
• Bachelor degree or equivalent plus client-facing support background.
• Proven Windows and Linux server experience in mission-critical environments.
• Scripting in Python, Bash, Ruby, or PowerShell; ITIL familiarity is a plus.
• Experience supporting ERP solutions and SAP Business One is an asset.

Responsibilities

• Handle Tier 2 client infrastructure support with urgency and accuracy.
• Troubleshoot and resolve incidents end-to-end across Windows and Linux servers.
• Manage 100+ servers' end-user and security profiles; perform RCA when needed.
• Configure, deploy, and maintain AWS cloud environments and monitoring tools.
• Develop automation scripts to streamline operations and cut costs.
• Support web services (IIS, Apache, Nginx) and backup programs.
• Create internal documentation and contribute to support playbooks.

Skills

AWS cloud environments

Network infrastructure

Troubleshooting

Scripting

PowerShell

Bash

Python

ITIL familiarity

Communication

Ownership / accountability

Education

Bachelor's degree or equivalent

Tools

CloudWatch

CloudTrail

Windows Server

SUSE Linux

IIS

Apache

Nginx

Zendesk

Smartsheet

Job description

Vision33 is hiring a Cloud Support Consultant to join the TotalCare Support Team in Western Canada. You will manage Tier 2 client incidents across Windows and Linux environments, deploy and optimize AWS setups, and develop automation to improve efficiency.

The role emphasizes rapid triage, SLA adherence, and clear communication with tech and non-technical stakeholders. Candidates should have 5+ years with AWS, strong networking, scripting skills, and a Bachelor degree or equivalent.