Cloud Support Analyst II

Zafin and Fasken Martineau DuMoulin LLP; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the banking sector seeks a Cloud Support Analyst II to troubleshoot and enhance their cloud-based financial systems. The role involves collaboration with teams and vendors to streamline processes and resolve issues. Candidates should have a strong background in SQL and cloud technologies, along with a commitment to teamwork and adaptability in a fast-paced environment.

Benefits

Competitive salaries

Annual bonus potential

Generous paid time off

Paid volunteering days

Wellness benefits

Opportunities for professional growth

Qualifications

• Experience supporting enterprise systems, preferably cloud-based.
• Strong SQL skills for investigation and issue resolution.

Responsibilities

• Collaborate with end users and stakeholders to resolve system issues.
• Implement improvements to financial systems.

Skills

Collaboration

Adaptability

Education

Post-secondary education in information management

Post-secondary education in computer science

Tools

SQL

Java

Azure

AWS

GCP

Job description

The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

What is the Opportunity?

Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems to streamline business processes. They will work closely with our vendor partners on implementations, enhancements, and troubleshooting issues.

Mode of work: Hybrid

What will you do?

• Experience with process methodologies
• Solid understanding of business concepts and issues
• Ability to collaborate within a team and cross-functional team environment
• Ability to manage assigned engagement
• Professional presence with the ability to quickly establish credibility and demonstrate expertise
• Ability to work in an office setting
• Adaptability to a fast-paced environment with tight deadlines
• Support offshore hours / multiple time zones

What do you need to succeed?

• Post-secondary education in information management, computer science, or a related field
• Experience supporting enterprise systems, preferably cloud-based systems in Azure, AWS, GCP, etc.
• Strong SQL skills for investigation and issue resolution
• Knowledge of Java or other programming languages
• Experience in automating repeatable processes

What’s in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and opportunities for professional growth and career advancement. Learn more at zafin.com/careers.

Zafin welcomes applications from people with disabilities. Accommodations are available upon request.

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Application Questions

• Are you authorized to work in Canada? *
• Do you have experience in application support, cloud infrastructure management, or software development? If so, how many years? *
• Are you familiar with ticketing systems like Zendesk, ServiceNow, or Jira? *
• What are your salary expectations? *

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