Cloud Supp Eng II

Amazon Inc.; Toronto; Presencial; CAD 103.000 - 144.000; Jornada completa

Descripción de la vacante

Amazon in Toronto, Canada is hiring a Cloud Support Eng II to tackle highly complex customer issues spanning multiple AWS services. You will apply advanced troubleshooting to deliver tailored solutions and support the customers’ technical needs.

Qualified candidates bring 3+ years in Internet tech troubleshooting, a Bachelor's or higher in IT/CS/Engineering/Math (MS/PhD preferred), and strong cloud experience, including Hadoop and distributed computing.

Formación

• Fluency in both written and verbal French.
• 3+ years in Internet industries focusing on troubleshooting and debugging.
• Bachelor's degree in IT, CS, Engineering or Math or equivalent.
• MS or PhD in related fields.
• Experience with Cloud/Distributed computing and Hadoop environments.
• Experience programming and managing full application stacks from OS to applications.
• 3+ years in DBA roles with MySQL, PostgreSQL, Oracle or MS SQL Server.

Responsabilidades

• Apply advanced troubleshooting techniques to solve complex customer problems.
• Leverage customer support experience to provide feedback to internal teams.
• Drive tactical and strategic projects to improve support processes and experiences.
• Create tutorials, how-to videos, and technical articles for developers.
• Resolve customer issues through web, live chat, and telephone channels.

Conocimientos

French fluency

Troubleshooting and debugging

Cloud / distributed computing

Full stack experience

Educación

Bachelor's in IT / CS / Eng / Math

MS or PhD in related field

Herramientas

MySQL

PostgreSQL

Oracle

MS SQL Server

Hadoop

Descripción del empleo

Amazon has announced the recruitment of candidates for the post of cloud support eng II. They’re looking for the most deserving and eligible candidates for this post. They’re required to work on critical, highly complex customer problems that may span multiple AWS services.

Employer Name: Amazon
Position: Cloud Supp Eng II
Salary: $103,000 to $144,000 per year
Employment Type: Full-time
Location: Toronto, Ontario, Canada

• Candidates working in this post are appointed to apply advanced troubleshooting techniques to provide unique solutions to our customer’s individual needs.
• Candidates are also appointed to leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.
• They’re also appointed to drive tactical & strategic projects that improve support-related processes and our customers’ technical support experience.
• Candidates are also appointed to write tutorials, how-to videos, and other technical articles for the developer community.
• Candidates are also responsible for solving customer’s issues through a variety of customer contact channels which include web, live chat, and telephone.

Job requirement

• They must attain fluency in both written and verbal French to be eligible for this post.
• They must have 3+ years of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems to be eligible for this post.
• Candidates must attain a bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.
• They must have completed an MS or PhD in related fields to be eligible for this post.
• Candidates must have dedicated experience in Cloud or Distributed computing technology including large-scale server fleet management and Hadoop environment management to be eligible for this post.
• They must have dedicated experience in programming and managing full application stacks from the OS up to custom applications
• Candidates must have 3+ years of experience in the DBA role MySQL or PostgreSQL/Oracle/MS SQL Server to be eligible for this post.

Work setting

• Candidates must attain demonstrated expertise in systems administration, and network administration to be eligible for this post.