CLM Engagement Lead

Spaulding Ridge; Toronto; On-site; CAD 110,000 - 170,000; Full time

Job summary

Spaulding Ridge is seeking a CLM Engagement Lead to join our Legal Operations team in North America. You will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover opportunities across functions, business units, and regions.

You will serve as a strategic partner to clients, ensuring they maximize CLM value while guiding internal teams toward high-quality outcomes.

Qualifications

• Proven experience leading client engagements and projects.
• Strong delivery focus with ability to shape client outcomes.
• Excellent stakeholder management across senior levels.

Responsibilities

• Build and maintain strong, trust-based relationships with major enterprise clients.
• Develop understanding of client processes to deliver tailored solutions.
• Expand relationships by identifying value-add opportunities.
• Advise clients on CLM and best practices to optimize adoption.
• Lead multi-disciplinary internal teams and deploy resources effectively.
• Ensure timely delivery of products, services, and milestones.
• Act as primary communication bridge between clients and internal teams.
• Address issues quickly and manage escalations.
• Partner with Sales to identify and drive new opportunities.
• Prepare and deliver status updates and forecasts using key metrics.

Skills

Engagement lead

Project management

Client relationship management

Stakeholder management

Communication

Tools

DocuSign

Ironclad

Agiloft

Job description

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

We are seeking a CLM Engagement Lead to join our Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.

Role Responsibilities

• Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
• Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
• Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
• Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
• Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression.
• Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
• Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
• Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
• Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
• Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.

What You Bring

• Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
• Strong background in solution delivery, with experience shaping client outcomes based on business needs.
• Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred).
• Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
• Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.

Spaulding Ridge’s Commitment to an Inclusive Workplace

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity or disability.