CLK 12R - Customer Service Representative

Bc-Public-Service-Agency; Hazelton; On-site; CAD 58,000 - 65,000; Full time

Job summary

BC Public Service is seeking a Customer Service Representative to assist people in accessing government services in person, by phone, and through digital channels. You will handle inquiries, guide applications and payments, and ensure services follow established guidelines across multiple BC locations.

The role emphasizes empathy, accuracy, and the ability to work with diverse communities, providing accessible and efficient support in a fast-paced environment.

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced environment, in-person/virtual/phone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using MS Word, Outlook and Excel.

Responsibilities

• Help people access government services through in-person, phone, and digital channels with respectful, accessible support.
• Process applications and payments, provide information and guidance following government guidelines.

Skills

Inclusive customer service

High-volume environment

Digital applications

Word processing & data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

CLK 12R - Customer Service Representative - (126712)

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Posting Title

CLK 12R - Customer Service Representative

Position Classification

Union

GEU

Work Options

On-Site

Location

Hazelton, BC V0J 1Y1 CA
Houston, BC V0J 1Z2 CA
Multiple Locations, BC CA (Primary)
Smithers, BC V0J 2N0 CA

Salary Range

$57,699.62 - $65,135.07 annually.

Close Date

11/17/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

In Person Services

Job Summary

The Team
Join a service-focused team dedicated to making it easier for people and businesses across B.C. to access the government services they need. Service BC values kindness, collaboration, innovation, and diverse perspectives, creating an inclusive workplace where employees are supported to contribute, grow, and deliver “Service with Heart” to communities across the province.
The Role
As a Service BC Customer Service Representative, you’ll help people access government services through in-person, phone, and digital channels, providing respectful, responsive, and accessible support. You’ll work with people from diverse backgrounds and needs, using empathy, sound judgment, and attention to detail to provide clear information, process applications and payments, and find appropriate solutions while following government guidelines.
Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with 1 or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).
• Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).

About this Position:
2 regular full time position available Smithers.
This position requires full-time, in-person work at the physical locations listed.
An eligibility list may be established to fill futurepermanent vacancies in Smithers, Hazelton and Houston.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.