Clinical Systems Business Analyst - Canada Canada

Canuck Place Children's Hospice; Abbotsford; Hybrid; CAD 94,000 - 99,000; Full time

Benefits offered by this job

20 days vacation

Health & dental benefits (MPP)

Wellness spending account

Meal program on-site

Job summary

Canuck Place Children’s Hospice seeks a Clinical Systems Business Analyst to join the EMR team. Hybrid work is available, with base locations in Abbotsford or Vancouver. You will gather requirements, analyze workflows, and lead EMR improvements to support pediatric hospice care.

The role reports to the Clinical Informatics Specialist and focuses on quality, data governance and end-user support, with flexible hours within a 0.6–0.8 FTE framework.

Qualifications

• Five years of recent experience in business analysis, clinical systems analysis or health informatics.
• Experience supporting EMR or clinical information systems in healthcare.
• Ability to translate requirements and document processes clearly.

Responsibilities

• Lead EMR enhancements aligning with clinical workflows and priorities.
• Analyze workflows to improve usability and reduce duplication.
• Provide system support and onsite/on-call assistance.
• Develop test plans and coordinate UAT for applications.
• Collaborate with vendors and technical teams on solutions and enhancements.

Skills

Business analysis

Stakeholder engagement

Documentation

Healthcare IT domain

Communication

Education

Bachelor’s Degree in Health Information Science, Health Sciences, Computer Science or related field

Tools

SQL

PowerBI

Reporting tools

Job description

Job Title: ClinicalSystems Business Analyst

Location: Hybrid, with flexibility to be based in Abbotsford or Vancouver, combining onsite attendance as required with remote work

Reporting to: Clinical Informatics Specialist

Job status: Permanent,0.6–0.8 FTE (45–60 hours biweekly), with flexibility to agree on hours within this range.

Compensation: $93,500- $99,000 per year (pro-rated to FTE amount)

WHY SHOULD YOU CHOOSE TO WORK HERE?

Canuck Place careers are full of connection, community, and care. We aimto nurture a supportive culture rooted in compassion, collaboration and supportwhile providing expert care to children and families. Our team includesindividuals with a special blend of sensitivity, compassion, and appreciationfor life. Canuck Place is where no moment is missed. A place where you can makea difference.

• We offer competitive compensation and a benefitspackage focusing on wellness and self-care that includes:
• 20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizationalmaximum of 45 days
• Up to two paid mandatory wellness days a year
• Generous paid leave including compassionate and special leavewhen you need it
• Municipal Pension Plan (MPP)
• 100% employer paid benefits package from your first day whichincludes extended health and dental and $1,500 annually for counselling
• Health and Wellness Spending account that provides up to$1,000 annually to ensure you can focus on the benefits that are important toyou and your family (Eligible after successful completion of the 6- month probationary period).
• Flexibleworking options
• Mealprogram on-site at the hospices
• Continuous paid training and development opportunities soeveryone has the opportunity to learn new skills and grow
• Ongoing parental support including top up for maternity andparental leave and paid leave for new grandparents

YOUR ROLE

JOB SUMMARY

Reportingto the Clinical Informatics Specialist, the Clinical Systems Business Analyst isa key member of the Electronic Medical Record (EMR) team, working with clinical,operational and technical stakeholders to maintain, optimize and continuouslyimprove the organization’s EMR system. The role contributes to end-usersupport, gathers business requirements, analyzes workflows and recommendssystem enhancements aligned with organizational objectives and clinical bestpractices. To address the unique needs of pediatric hospice and palliativecare, the Clinical Systems Business Analyst promotes solutions that coordinatecare across disciplines and settings while balancing clinical usability,operational efficiency, privacy and regulatory requirements.

RESPONSIBILITIES-100%

Business Analysis and Stakeholder Engagement –30%

• Leads the assessment, prioritization, design and implementation of EMRenhancements, ensuring solutions align with clinical workflows andorganizational priorities
• Evaluates existing workflows and system functionality to identifyopportunities to improve usability, reduce duplication, strengthen clinicaldocumentation and streamline care processes
• Develops recommendations that consider clinical benefits, implementationcomplexity, resource requirements, technical constraints, sustainability andongoing support
• Documents business needs, functional and non-functional requirements,use cases, business rules and process flows
• Engages clinical and administrative stakeholders to understand businessneeds and operational challenges
• Identifies opportunities to improve the experience of clinicians andadministrative staff while supporting accurate, complete and timelydocumentation

Data Quality, Reporting and InformationManagement –10%

• Collaborates with clinical, operational and data stakeholders to improvethe quality, consistency and usability of information captured in the EMR
• Supports the development and maintenance of clinical data standards,documentation practices, data definitions and business rules
• Identifies opportunities for data quality audits and validation,reducing manual review and correction where possible
• Translates reporting needs into clear requirements and collaborates withtechnical resources to develop reliable and meaningful output
• Supports appropriate data stewardship, information governance, privacyand access practices

EMR System Support – 25%

• Provides system support and problem resolution services, including onsite and on call support as required
• Troubleshoots functional issues and collaborates with the technical teamand/or vendor to resolve, as needed
• Supports onboarding and training of new and returning staff
• Develops and maintains comprehensive documentation, including businessrequirements, workflows, process documentation, system configuration and userguides
• Completes data remediation activities as required
• Provides analysis and resolution of complex EMR issues, distinguishingbetween system defects, configuration limitations, workflow challenges,training needs and data quality concerns
• Investigates reoccurring issues and recommends sustainable solutionsthat address root cause
• Collaborates with vendor and technical resources to resolve issues andmanage enhancements

Testing and Quality Assurance- 35%

• Develops and maintains test plans, scenarios and scripts that reflectclinical workflows
• Executes and/or coordinate testing, including unit testing, regressiontesting, end-to-end testing and user acceptance testing (UAT) for theapplication
• Documents test results, logs and tracks defects and participates in bugreview processes to identify priorities and remediation strategies
• Assess risks associated with system releases and enhancements, includingimpacts on clinical operations, documentation, integration and reporting
• Supports release planning, implementation readiness, communication andtraining
• Performs other related duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Health Information Science, Health Sciences,Computer Science or related field
• Minimum of five (5) years of recent experience in business analysis,clinical systems analysis, health informatics or related field

QUALIFICATIONS

What youbring to the role:

• Advancedbusiness analysis and problem-solving skills to gather requirements, analyzeworkflows, design solutions and conduct testing activities
• Abilityto develop and organize documentation at a variety of levels including businessrequirements, technical specifications and user documents
• Experiencesupporting an EMR or other complex clinical information system in a healthcareenvironment
• Experiencefacilitating stakeholder discussions and presenting recommendations toclinical, operational and technical audiences
• Strongwritten and verbal communication skills including the ability to expresscomplex ideas in simple terminology
• Abilityto test solutions to ensure highest quality
• Knowledgeand adherence to privacy and confidentiality policies and measures to protectdata
• Abilityto work as a member of a multi-disciplinary team, while working independentlyto organize workload, set priorities and meet deadlines in a dynamicenvironment
• Physicalability to carry out the duties of the position.
• Experiencewith SQL, PowerBI, or reporting-writing tools an asset

You have:

• High integrity; creativity;balance, good judgment and objectivity; high vision and conceptualcapabilities; consultative, facilitate and collaborative.
• Excellent time management skills.
• Demonstrates flexibility that allows you to workwith high energy, creative people.
• Able to thrive and effectively manage prioritiesin a changing, ambiguous environment.

Please note:

• Evidence of Health Canada approved vaccinations must beprovided prior to your first day of work.
• Flexibility is necessary, as this position may requireoccasional weekend and evening work and travel within and outside the LowerMainland.

RECRUITMENT PROCESS

We understand that therecruitment process is not a one size fits all, our inclusion values andflexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodationsthroughout the application and selection process. We are continuously workingto improve our systems, policies, and practices to ensure our employees, in alltheir diversity, can succeed. Should you require accessibility accommodationthrough the recruitment process, please contact our People & Culture teamat [e-mail] and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities ,people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.