Clinical Supervisor – Contact Centre Coordinator

Primary Care Alberta; Calgary; On-site; CAD 70,000 - 91,000; Full time

Job summary

Primary Care Alberta is seeking an Indigenous Clinical Supervisor to support the Indigenous Support Line in Alberta. The role provides clinical supervision to clinicians delivering addiction and mental health services, with a focus on culturally safe, trauma-informed care.

You will oversee on-shift supervision, conduct clinical consultations, and support staff development across Treaty 6, 7, 8 and Metis Nations Settlements.

Qualifications

• Master's degree in Psychology or Social Work and active/regulatory registration.
• Minimum 5 years' experience in mental health assessment and intervention.
• Experience supervising staff and managing clinical activity.
• Indigenous cultural safety and anti-racist practice knowledge required.

Responsibilities

• Provide clinical supervision to clinicians delivering mental health and addiction services.
• Lead on clinical governance, case consultations, and training.
• Support Indigenous staff development and culturally safe practices.
• Coordinate with leadership to address service gaps and risk.

Skills

Clinical supervision

Mental health assessment

Crisis intervention

Indigenous cultural safety

Education

Master's degree in Psychology or Social Work

Licensed/registered with regulatory college

Tools

Microsoft 365

Genesys

Echo Access

Job description

Clinical Supervisor – Contact Centre Coordinator

Our team is seeking an Indigenous Clinical Supervisor to support the Indigenous Support Line, which is a provincial telephone support service available to Indigenous peoples in Alberta. This position is accountable for overseeing the safe, effective and appropriate delivery of the Helpline service. This role supports Indigenous Listeners (Health Coordinators, Patient Concerns Navigators, Mental Health Therapists) who are supporting Indigenous peoples in Treaty 6, Treaty 7, and Treaty 8 and Metis Nations Settlements of Alberta. This role provides immediate consultation and supervision to on-shift Listeners, including clinical consultation, supporting problem solving and decision making, and call/ shift debriefing. This position is responsible for day-to-day problem solving related to staffing, technology, and business processes.To thrive in this role, you will leverage your understanding of Indigenous communities across the province and utilize resources available to respond to caller needs using culturally-safe, strength-based approaches. The selected candidate will be expected to work on-site to foster effective team collaboration and deliver optimal Health Link services. Required competencies include cultural safety and anti-racist practices, knowledge of Indigenous histories, trauma-informed practice, crisis intervention and clinical skills. Strong technical skills are required and comfort using multiple electronic platforms. As this role supports staff development and education, knowledge and experience in adult education and clinical supervision is important to support staff clinically and in areas such as cultural safety, combating anti-Indigenous racism, and offering cultural, linguistic, and holistic support. This role also works closely with program leadership and other Indigenous focused programs in health services and communities across the province.

Description:

As a Clinical Supervisor, you will provide clinical supervision for a discipline, practice area or service sector supporting clinicians to provide excellence in professional practice and enable quality, patient and family-centered care. In this clinical leadership role, you will provide clinical supervision to staff providing addiction and/or mental health services to individuals, families, and groups. This role involves supervision related to a range of assessment, mental health (psychosocial and psychological interventions), and other activities. You will be required to supervise regulated staff requiring supervision to meet the regulatory requirements for practice, and/or to unregulated staff providing the restricted activity of psychosocial intervention. This may include observing clinical sessions, reviewing clinical documentation and written reports, conducting team case consultations and offering support, and providing guidance and direction to clinical staff with challenging and urgent cases in a timely manner. In your role, you may work with members of the interdisciplinary team, psychiatrists and community partners in support of effective professional and collaborative practice. You may contribute to the planning, implementation and evaluation of mental health treatment services in a hospital setting or community. You may also identify and address gaps in clinical practice as well as facilitate addressing of system level gaps and risk management issues. You may provide support to leadership in the hiring, orientation and performance evaluation of clinical staff.

• Classification: Clinical Supervisor
• Union: HSAA Prof/Tech
• Primary Location: Southport Tower
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 30-NOV-2026
• Temporary End Date: 30-NOV-2027
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $50.74
• Maximum Salary: $66.41
• Vehicle Requirement: Not Applicable

• Classification: Clinical Supervisor
• Union: HSAA Prof/Tech
• Unit and Program: Health Link Indigenous Support
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Distance Available: 30-NOV-2026
• Temporary End Date: 30-NOV-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $50.74
• Maximum Salary: $66.41
• Vehicle Requirement: Not Applicable

Required Qualifications:

Master's degree in Psychology or Social Work; or an equivalent combination of education and experience.Active or eligible for full registration (not provisional) with the applicable regulatory college.A minimum of 5 years' experience in providing mental health assessment and intervention, including restricted activity of psychosocial intervention.

Additional Required Qualifications:

As a bona fide occupational requirement, under Section 11 of the Alberta Human Rights Act, only Indigenous applicants will be considered. We support Indigenous candidates to self- identify.Minimum 3-5 years of direct clinical experience working with Indigenous communities and/or organizations.1-3 years demonstrated formal clinical supervisory experience.Advanced skills in assessment and intervention for individuals of all ages with addiction and mental health concerns, including crisis intervention skills.Demonstrated leadership and teaching skills.Good understanding of the geographical challenges in services such mental health/ health resources, internet and phone.Strong working knowledge of the Indigenous services and supports across the health system across the province and the ability to locate resources that may be useful.Knowledge of and experience with Indigenous cultural safety and anti-racist competencies and practices.Experience working in a culturally diverse environment and from a Two-Eyed Seeing approach.Experience working from relationship-based, harm reduction, strengths based, and trauma-informed approaches.Advanced computer skills essential, including working knowledge of the Microsoft 365 applications, Genesys (computer-based phone software); Echo Access (teletriage clinical assessment software and protocols). and the ability to learn and support staff using multiple electronic platforms concurrently.

Preferred Qualifications:

Ability to speak or understand any of the Indigenous languages spoken within the territories of Treaty 6, Treaty 7, and Treaty 8 or the Metis Settlements of Alberta.

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