Clinical Quality & Training Lead

Medavie; Halifax; On-site; CAD 70,000 - 110,000; Full time

Job summary

Emergency Medical Care Inc. (EMC) is seeking a MCC Quality and Training Lead to advance clinical education and quality review across Nova Scotia. You will develop curricula, organize orientation, and schedule education sessions for MCC staff.

You will oversee performance reviews, identify trends, and provide feedback to drive improvements in patient care while maintaining strict confidentiality and safety standards.

Qualifications

• Three or more years’ experience as a Communications Officer.
• Active EMD certification required.
• Experience in all communications officer roles (Call Taker, Dispatcher, FRCO and AMT) is required.
• Education or training in adult education (relevant experience may be considered).
• Education or training in quality monitoring, improvement, auditing or similar.
• EMD-Quality certification required (or obtain as soon as possible after hire, within probation period).
• Licensed as paramedic with College of Paramedics of NS a strong asset.
• Experience working in project teams an asset.

Responsibilities

• Coordinate the clinical auditing program(s) to determine compliance with IAED performance standards and other applicable standards.
• Perform routine and directed audits as needed.
• Effectively coach and provide support to MCC staff as needed.
• Propose and participate in quality improvement measures.
• Identify significant issues and trends in the delivery of care.
• Support the accreditation processes for EMC.
• Coordinate continuing dispatch education sessions.
• Participate in the development and delivery of MCC education initiatives.
• Monitor and report on MCC staff recertification dates and continuing education participation.
• Collaborate with stakeholders to assess changes in practice and develop improvement strategies.

Skills

Communications leadership

Leadership

Communication

Quality monitoring

Auditing

Project teams

EMD certification

Call Taker/Dispatcher/AMT

Education

EMD certification

Adult education training

Quality monitoring/auditing training

Tools

Microsoft Office

Job description

Emergency Medical Care Inc. (EMC) is seeking a MCC Quality and Training Lead to advance clinical education and quality review across Nova Scotia. You will develop curricula, organize orientation, and schedule education sessions for MCC staff.

You will oversee performance reviews, identify trends, and provide feedback to drive improvements in patient care while maintaining strict confidentiality and safety standards.