Clinical Product Educator (Remote)

Insulet Corporation; Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Clinical Product Educator, where you will empower customers with diabetes through innovative training on a cutting-edge insulin management system. This remote role allows you to make a significant impact by providing virtual customer training and support. You'll work closely with a dedicated team to enhance patient experiences and ensure seamless product adoption. With a commitment to employee well-being and a culture of collaboration, this position offers a unique opportunity to contribute to improving health outcomes while enjoying the flexibility of remote work. If you're passionate about making a difference and have a strong clinical background, we want to hear from you!

Qualifications

• 2+ years of experience in clinical training required.
• Professional credentials like CDE, RD, or RN are essential.

Responsibilities

• Conduct virtual training for the Omnipod System and educate customers.
• Support high demand territories and document training in Salesforce.

Skills

Interpersonal Communication

Presentation Skills

Self-starter

Virtual Communication

Computer Proficiency

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Teams

Zoom

Microsoft Outlook

Microsoft Booking Tool

Job description

Clinical Product Educator (Remote)

Clinical Product Educator (Remote)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. Our continued success depends on hiring amazing people guided by shared values who exceed customer expectations!

Position Overview:

The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases.

This position is a full-time home-based role, initially working Monday to Friday; however, flexible hours may be required to meet customer demand (e.g., weekday evenings and Saturdays). This is a one-year fixed-term contract.

Responsibilities:

• Conducts virtual customer training for the Omnipod System - assists with set up of device, and educates on the system for long term use.
• Proactively communicates training availability through Outlook and Microsoft Booking Tool.
• Supports territories with high CSM clinical demand, recording training completion in Salesforce.
• Ability to perform administrative duties and turn in on a timely basis.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Salesforce.
• Proactively reach out to help manage customer relationships.
• Promote the benefits of insulin pump therapy and offer continuous education to customers.
• Works in conjunction with Product Support, Clinical Business, and Customer Care.
• Perform other duties as assigned.

Skills and Competencies:

• Self-starter who requires minimal direction and can respond rapidly to changing circumstances.
• Professional and polished presentation skills.
• Strong interpersonal communications, both oral and written.
• Strong contributing member of the commercial team.
• High proficiency with computers.
• Highly competent in the use of virtual communication computer systems (e.g., Zoom, Microsoft Teams, WebEx).

Education and Experience:

Minimum Requirements:

• Bachelor’s degree.
• 2+ years’ experience conducting training in a clinical setting.
• Professional up-to-date credentials and/or certifications: Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN).

Preferred:

• Experience training and/or managing pump patients.
• Experience with group training.
• Knowledge of continuous glucose monitors.
• Certified Diabetes Educator (CDE) or similar local equivalent.
• Prior industry/commercial experience.
• Bilingual: English / French.

Physical Requirements:

• The ability to attend Insulet Internal Clinical or Sales meetings may be required.
• The work environment will be predominantly the home office.
• Some lifting may be required when sending or receiving shipments, handling samples, supplies or literature, and transport of laptop computer.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).

About Insulet

Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.