Clinical Product Educator (Remote)

Insulet Corporation; Ontario; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading company in diabetes management is seeking a Clinical Product Educator to provide virtual training on their Omnipod insulin management system. This role involves conducting customer education sessions, supporting clinical demand, and managing customer relationships, all while working remotely. Ideal candidates will have relevant clinical experience and certifications, ensuring effective training and support for users.

Qualifications

• 2+ years’ experience conducting training in a clinical setting.
• Professional credentials required: CDE, RD, or RN.

Responsibilities

• Conduct virtual customer training for the Omnipod System.
• Support territories with high clinical demand.
• Document customer interactions in Salesforce.

Skills

Interpersonal communications

Presentation skills

Self-starter

Computer proficiency

Virtual communication

Education

Certified Diabetes Educator (CDE)

Registered Dietitian (RD)

Registered Nurse (RN)

Job description

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. Our continued success depends on hiring amazing people guided by shared values who exceed customer expectations!

Position Overview :

The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases.

This position is a full-time home-based role, initially working Monday to Friday; however, flexible hours may be required to meet customer demand (e.g., weekday evenings and Saturdays). This is a one-year fixed-term contract.

Responsibilities :

• Conducts virtual customer training for the Omnipod System - assists with set up of device, and educates on the system for long term use.
• Proactively communicates training availability through Outlook and Microsoft Booking Tool.
• Supports territories with high CSM clinical demand, recording training completion in Salesforce.
• Ability to perform administrative duties and turn in on a timely basis.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Salesforce.
• Proactively reach out to help manage customer relationships.
• Promote the benefits of insulin pump therapy and offer continuous education to customers.
• Works in conjunction with Product Support, Clinical Business, and Customer Care.
• Perform other duties as assigned.

Skills and Competencies :

• Self-starter who requires minimal direction and can respond rapidly to changing circumstances.
• Professional and polished presentation skills.
• Strong interpersonal communications, both oral and written.
• Strong contributing member of the commercial team.
• High proficiency with computers.
• Highly competent in the use of virtual communication computer systems (e.g., Zoom, Microsoft Teams, WebEx).

Education and Experience :

Minimum Requirements :

• 2+ years’ experience conducting training in a clinical setting.
• Professional up-to-date credentials and / or certifications : Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN).

Preferred :

• Experience training and / or managing pump patients.
• Experience with group training.
• Knowledge of continuous glucose monitors.
• Certified Diabetes Educator (CDE) or similar local equivalent.
• Prior industry / commercial experience.

Physical Requirements :

• The ability to attend Insulet Internal Clinical or Sales meetings may be required.
• The work environment will be predominantly the home office.
• Some lifting may be required when sending or receiving shipments, handling samples, supplies or literature, and transport of laptop computer.

NOTE : This position is eligible for 100% remote working arrangements (may work from home / virtually 100%; may also work hybrid on-site / virtual as desired).

About Insulet

Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.

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