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Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.
Why this role is important?
SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, practicing to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
- Pharmacy and Customer Service
- Acknowledge all customers approaching the Pharmacy
- Practice within federal/provincial, regulatory/legal requirements
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Provide counseling on prescriptions, over-the-counter/behind-the-counter products
- Practice to full extent of expanded scope with Professional Services, within your capability
- Be clearly identifiable to the public
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other healthcare professionals within the circle of care to provide customer care
- Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management:
- Control access to the dispensary with respect to inventory and patient confidentiality
- Review and maintain Workflow Queues daily
- Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
- Review stock to identify expired inventory
- Oversee current stock levels and medication orders from wholesaler
- Ensure all documentation and control requirements for substances under the Controlled Drugs and Substances Act are met, including reporting to Health Canada and regulatory bodies
Operations:
- Ensure entry/pickup workstations, counseling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
- Participate in financial reporting as appropriate
- Read and act on store communications via in-store web
- File incident reports for any customer or staff medication or privacy incidents
Experience, Skills & Qualifications:
- Independent thinking and decision-making skills
- Ability to plan, coordinate, delegate, and coach pharmacy colleagues
- Proven ability to drive and build the business, lead by example, and support enterprise programs
- Commitment to providing exceptional customer service
- Strong customer relations skills and professionalism
- Problem-solving skills with experience in formulating and executing action plans
- Personal computing skills and knowledge of pharmacy systems are assets
- Adherence to health and safety procedures for a safe work environment
- Completion of mandatory training and continuing education as needed
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Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and find ways to care for your patients, co-workers, customers, and community.
Our Associate Owners value Canada's diversity, reflecting it in the products they sell, the people they hire, and the culture they create. Accommodation is available upon request for applicants and colleagues with disabilities.
We believe compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing stakeholder expectations.
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