Clinical Intake Counsellor - Outpatient Mental Health - Temporary Full-Time (2025-319)

Collingwood General and Marine Hospital; Collingwood; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community healthcare provider in Collingwood is seeking a Clinical Intake Counsellor to manage mental health referrals and ensure clients are directed to appropriate services. This role includes screening referrals, providing waitlist support, and liaising with external providers. Candidates should be registered in Ontario and have experience in healthcare. Join a team dedicated to building a supportive and innovative environment. Competitive compensation and benefits are offered, including an industry-leading package with vacation pay.

Benefits

Health and dental benefits

Employee Education Assistance Program

Employee & Family Assistance Program

Qualifications

• Registered with a health regulatory College in good standing.
• Two years of professional experience in a healthcare or social service environment.
• Comprehensive knowledge of the Mental Health Act and Health Care Consent Act.

Responsibilities

• Review incoming outpatient mental health referrals to assess urgency.
• Maintain contact with individuals on waitlists to ensure engagement.
• Assist clients in navigating mental health services and resources.

Skills

Crisis intervention

Communication skills

Conflict resolution

Problem-solving

Education

Registered with a health regulatory College in Ontario

Two years’ professional experience in Healthcare or Social Services

Tools

Basic computer skills

Job description

Clinical Intake Counsellor – Job #2025-319

Detailed Job Description

Choose Collingwood General & Marine Hospital – an 84‑bed acute care hospital located on the shores of Georgian Bay and surrounded by the Blue Mountains. With over 74,000 permanent residents and 3.5 million annual visitors, it’s a place where lifestyle and purpose align.

Our team of over 1,200 staff, physicians, midwives, and volunteers provides care in emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health. We’re not just caring for today, we’re building the healthcare system of tomorrow through our bold strategic plan, Tomorrow is Built Today.

Our Culture

We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

We Are Committed To Our Values:

• Being kind – fostering a culture of compassion, empathy, and dignity in every interaction
• Supporting each other – working together across all roles to uplift our team and our patients
• Leading by example – setting a standard of integrity, fairness, and professionalism
• Continuously growing – embracing curiosity, innovation, and learning to adapt to future needs

Benefits That Start on Day One

As a new hire, you will receive an industry‑leading compensation package including:

• CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.
• Includes8%vacation pay and14% pay in lieu of benefits
• Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts
• Access to Employee Education Assistance Program

The Opportunity

Under the direction of the Manager, the Clinical Intake Counsellor is responsible for ensuring that all referrals are accurately collected, assessed, and processed through established intake procedures. They are accountable for directing clients to the most appropriate and least intrusive services, supporting timely access to care, and maintaining compliance with all legislative, regulatory, and organizational standards.

Responsibilities

• Screening Referrals: Review incoming outpatient mental health referrals to assess urgency, appropriateness, and service fit, using established triage guidelines.
• Waitlist Support: Maintain regular contact with individuals on waitlists (psychiatry), providing check‑ins, resources, and interim support as needed to ensure engagement and safety.
• System Navigation: Assist clients in navigating mental health and community services, helping them access appropriate supports and resources, and meeting with partners to discuss flow of patients through mental health services.
• Assess mental health risk using risk and assessment tools, standards, guidelines and policies and procedures.
• Support patients presenting as in crisis and respond in accordance with policy and clinical guidelines.
• Liaison with external service providers as needed and facilitate external referrals as deemed appropriate.
• Actively participate in the Hospital’s Health and Safety Internal Responsibility System, maintaining accountability for associated responsibilities.
• Contribute to the enhancement of the patient experience through continuous improvement, learning, and teamwork, with a focus on excellence, innovation and safety.
• Perform other duties as assigned by manager, which may include but are not limited to group therapy facilitation and individual therapy.

Qualifications

• Currently registered in good standing with a health regulatory College in the Province of Ontario.
• Has two (2) years’ professional experience in a Healthcare or Social Service environment.
• Possesses comprehensive knowledge of the Mental Health Act, Health Care Consent Act and Substitute Decision Maker Act, as well as Mental Health screening and intervention methods.
• Knowledge of external Mental Health services providers and resources available in the South Georgian Bay region would be considered an asset.
• Demonstrated crisis intervention, conflict resolution, mediation, and problem‑solving capability.
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers.
• Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act.
• Must have an ability to effectively communicate (written and verbal) in the English language to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is considered an asset.
• Must have basic computer skills.
• Must be dedicated to professional growth and development.
• Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc.
• Must have demonstrated excellent attendance/performance record.
• Excellent organization and prioritization skills.
• Ability to work independently and effectively communicate with other members of the health care team.

More Information

Location: Outpatient Mental Health Services

Employee Group: Non-Union

Employment Type: Temporary Full‑Time (approximately 18 months)

Start Date: In line with next Hospital Orientation intake

Hours of Work: Weekdays, 8am to 4pm. Please be reminded that as a Hospital, in order to provide necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts – days, evenings, and nights.

Wage: $49.27 – $58.51 per hour plus applicable shift premiums for evenings, nights and weekends.

How to Apply

If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format. Due to the volume of applications, only those selected for an interview will be contacted.

As part of the mandatory screening process, CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.

Collingwood General and Marine Hospital is committed to an inclusive, barrier‑free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.