Clinical Information Clerk 2 (Full-time Permanent)

Talent Pool Builder; Northwestern Ontario; On-site; CAD 40,000 - 42,000; Full time

Benefits offered by this job

2 weeks vacation

Pension plan

Life & Disability Insurance

Extended health benefits

Relocation assistance

Staff wellness program

Job summary

Lake of the Woods District Hospital is seeking a Clinical Information Clerk 2 to welcome patients and coordinate their hospital journey. You will register patients, manage the switchboard, and provide essential reception and information services.

The role includes pre-triage and order entry support for the Emergency Department, assisting nurses and physicians as needed. A strong privacy mindset and customer service focus are essential.

Qualifications

• Secondary school diploma or equivalent.
• Medical Terminology Certificate, or willing to complete training.
• Experience with IT-based switchboard.
• Experience with reception, office procedures and filing.
• Effective written and oral communication skills.
• Excellent keyboarding skills; minimum 35 wpm.
• Ability to multi-task and adapt to changing priorities.
• Ability to work under pressure with time constraints.
• Excellent organizational skills.
• Effective customer service skills.
• Ability to work independently and as part of a team.
• Excellent understanding of confidentiality.
• Proficient in MS Office and MediTech is an asset.
• Ability to work shift work.
• Reliable attendance.
• Ability to sit for extended periods and to lift/pull.

Responsibilities

• Register patients and ensure safe, efficient navigation through the hospital visit.
• Manage the switchboard, providing reception and information services to patients and visitors.
• Assist with pre-triage and order entry; support Nurses and Physicians in ED.

Skills

Medical Terminology

Reception experience

MS Office

MediTech

Confidentiality

Customer service

Typing 35 wpm

Multi-tasking

Communication skills

Education

Secondary school diploma

Medical Terminology Certificate

Tools

MediTech software

Job description

Job Type: Full-time Permanent

This posting is for an existing vacancy

Hours/Shift: 1.00 FTE, Days/Nights, 11.25-hour Shifts

Classification: CIC2

Department: Admitting/Switchboard

Salary: $29.1946 to $ 30.2966 per hour

As per CUPE Local 822 Collective Agreement

Closing Date: Monday, October 26, 2026

Description

Are you passionate about meeting new people and delivering outstanding customer service? The Clinical Information Clerk 2 role offers a unique opportunity to engage regularly with patients, families, and visitors, serving as the welcoming face of Lake of the Woods District Hospital (LWDH). In this position, you will not only build meaningful rapport but also play a crucial role in registering patients, ensuring their safe and efficient navigation through their hospital visit.

As a Clinical Information Clerk 2, you will also manage the switchboard, providing essential reception and information services to both patients and visitors. Additionally, you will be involved in pre-triage and order entry, offering valuable support to Nurses and Physicians in the Emergency Department.

Values

COMPASSION: We are empathetic, sensitive and understanding to the unique needs of our patients. their families, our staff and our communities.

COLLABORATION: We are stronger together, working as a team and with our partners to improve the health of our patients.

EXCELLENCE: We are committed to quality care and service excellence for every patient. We stay current on evolving science and share our expertise.

INTEGRITY: We are committed to honesty, confidentiality, confidentiality and trust. We act in a professional and ethical manner to best meet the needs of our patients, their families, our staff and our communities.

RESPECT: We embrace the strength in our diversity and treat patients, families, staff and partners with dignity. We value each individual and bring trust to every relationship.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
• Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

Qualifications

• Secondary school diploma or equivalent
• Must have Medical Terminology Certificate, or be willing to complete training
• Demonstrated experience and knowledge in working with an IT based switchboard
• Experience with reception, office procedures and filing
• Effective written and oral communication skills
• Excellent keyboarding skills; minimum 35 wpm
• Ability to multi-task; versatile in changing priorities
• Ability to work under pressure with time constraints...
• Excellent organizational skills
• Effective customer service skills
• Ability to work independently and part of a team environment
• Excellent understanding of, and demonstrated ability to maintain confidentiality
• Proficient in the use of MS Office and MediTech software is an asset
• Ability to work shift work
• Reliable attendance record
• Ability to sit for extended periods, as well as bend, lift, push and pull

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the HumanResources Department at 807-468-9861 ext. 2393.