Clinical Enrollment Nurse (LPN)

Intello Technologies Inc.; Vancouver; Remote; Full time

Job summary

Intello Technologies Inc. seeks a Clinical Enrollment Nurse passionate about healthcare to manage client enrollment and deliver comprehensive support for preventive health programs. The role focuses on building relationships, conducting clinical assessments, and collaborating with teams to enhance client care and satisfaction. The ideal candidate is organized, experienced, and ready to contribute to improving health outcomes.

Benefits

Competitive salary and bonus structures

Minimum 3 weeks of vacation

Flexible benefits

Generous pension and share purchase programs

Opportunities for career growth and development

Qualifications

• Registered LPN with a minimum of 1 year of nursing experience.
• Experience in sales is considered an asset.
• Ability to perform detailed assessments of clients.

Responsibilities

• Manage the enrollment process for incoming inquiries in accordance with TELUS' policies.
• Conduct clinical assessments and guide clients through health programs.
• Provide regular reporting on key performance indicators to leadership.

Skills

Relationship-building skills

Organizational skills

Assessment skills

Education

Registration with BC College of Licensed Practical Nurses

Tools

Salesforce

Job description

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Status : Full Time

Location : Fully Remote position (3-4 tours a month will be needed in Vancouver and North Vancouver)

Do you have a passion for healthcare? Are you ready to educate and connect patients to Canada’s premier preventative health services?

Our team and what we’ll accomplish together

The Clinical Enrollment Nurse (CEN) role at TELUS Health Care Centres requires a motivated and organized individual with clinical knowledge and a passion for building client relationships. The CEN will educate clients about preventive health programs, assess their needs, manage the enrollment process, and provide ongoing support. This involves responding to inquiries, conducting clinical assessments, guiding clients through their healthcare journey, and maintaining detailed records. The CEN will also contribute to program improvement, reporting, and client retention strategies while ensuring high levels of customer satisfaction.

What you’ll do

• Own the individual client relationship
• Manage the enrollment process for incoming inquiries in accordance with TELUS' policy and procedures
• Engage the client to fully understand their healthcare needs through a clinical lens and evaluate suitability
• Collaborate with capacity planning teams on new client intake
• Provide regular reporting on key performance indicators to leadership
• Act as a program champion, advocating for continuous service improvement
• Maintain high levels of customer satisfaction in every client interaction to drive long-standing business and clinical value
• Conduct thorough clinical assessments and program suitability evaluations
• Guide clients through their preventive healthcare journey
• Engage the necessary resources from within the extended clinical team to fully support the needs of the business
• Maintain detailed analytics on program effectiveness and client engagement
• Develop and implement retention strategies based on utilization patterns
• Oversee client roster management and capacity planning

Qualifications

What you bring :

• Registration with BC College of Licensed Practical Nurses (LPN) as a practicing LPN registrant
• Minimum of 1 year nursing experience (private or public sector) along with successful experience in a sales role
• Previous experience with Salesforce is an asset
• Ability to perform detailed and thorough assessments of clients
• Relationship-building skills
• Ultra-organized and able to work in a fast-paced environment
• Comfortable making calls to discuss health goals with clients
• Ability to view the meeting from the client’s perspective
• Capability to build trust-based relationships with clients
• Positive attitude and solutions-based approach, with the ability to anticipate challenges and propose solutions

Salary Range : $23-$44

Performance Bonus or Sales Incentive Plan : 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience, and location. Additionally, TELUS offers benefits such as :

• Competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits
• Flexibility to work in-office, virtually, or a combination
• Generous pension and share purchase programs
• Opportunities to give back to communities
• Career growth and development opportunities

Please note that the compensation shown may change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team dedicated to innovation and doing good. We improve lives through technology and foster a culture of innovation that empowers our team to solve complex problems and create positive human outcomes.

Our culture is engaging, challenging, and rewarding. We value diversity and equitable access to employment. Your contributions will be valued and respected. Join us in making the future friendly.

TELUS Health is an IT leader in Canada, focusing on health sector solutions. Our mission is to improve health information use along the care continuum to benefit citizens in Canada and beyond.

In accordance with security policies, all team members with access to sensitive technology or working at Data Centers are subject to security screening. Additionally, vaccination against COVID-19 is required for all team members.

Note for Quebec candidates : English knowledge may be required for interactions and software use.

By applying, you agree that your information will be shared with TELUS' recruitment team and relevant leaders involved in the selection process.

Health

We’re seeking clinicians, programmers, product developers, sales, marketing, customer support, and others passionate about transforming health outcomes through innovative solutions.

Recognition

140 million+ health claims processed

Accessibility

TELUS promotes an inclusive culture that values diversity. We provide accommodations for applicants with disabilities during recruitment.

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