Clinical Counsellor (2026-390-CC)

WoodGreen Community Services; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

WoodGreen Community Services seeks a Clinical Counsellor to support Health Access Taylor Massey in East Toronto. The role focuses on mental health, substance use, and newcomer communities within an anti-oppressive framework. Hybrid work at The Market Place, with 37.5 hours weekly, Monday to Friday.

You will provide direct client care, clinical assessments, and crisis intervention while collaborating with primary care providers and community partners to promote health and social self-sufficiency.

Qualifications

• Masters of Social Work or graduate degree in a relevant field.
• Registered Social Worker (RSW) or Psychotherapist (RP) in good standing with OCWSSW or CRPO.
• Experience supporting individuals with complex mental health and/or addictions.
• Knowledge of therapy modalities (e.g. CBT, DBT, Narrative Therapy).

Responsibilities

• Provide direct client care and confidential intake.
• Conduct clinical assessments to determine service needs and formulate recommendations.
• Connect clients and families to community resources and coordinate services.
• Provide supportive/therapeutic counseling using a range of modalities.
• Conduct crisis intervention and risk assessments; develop action plans.
• Maintain client records and data entry in management systems.
• Advocate for clients and protect privacy; promote anti-oppressive practice.

Skills

Therapeutic counseling

Crisis intervention

System navigation

Documentation

Education

Masters of Social Work (MSW) or graduate degree

Registered Social Worker (RSW) or Psychotherapist (RP) in good standing with OCWSSW/CRPO

Job description

Work Hours: 37.5 hours/week (Mon - Fri, 9am - 5pm)

Work Setting: Hybrid -4 The Market Place, Toronto, Ontario

Salary: $75,913.43

Application Deadline: October 22, 2026 by 11:59 pm

Competition # 2026-390-CC Clinical Counsellor (2026-390-CC) Employment Type: (18-month) Contract Salary, Bargaining Unit (1 Vacancy) Work Hours: 37.5 hours/week (Mon - Fri, 9am - 5pm) Work Setting: Hybrid -4 The Market Place, Toronto, Ontario Salary: $75,913.43 Application Deadline: October 22, 2026 by 11:59 pm

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit www. woodgreen.org to learn more about who we are and to review our Equity Statement .

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Community Care, Community Wellness - Health Access Taylor Massey

The Clinical Counsellor - HATM is accountable to the Manager, Counselling & Support Services for providing support to individuals, families, communities, and primary care providers associated with Health Access Taylor Massey and surrounding neighborhoods, with a particular focus on mental health, substance use, and newcomer communities.

Working within an anti-oppressive, anti-racism, trauma-informed, harm reduction and mental health recovery framework, the incumbent provides service in East Toronto priority neighborhoods, including but not limited to, Taylor Massey and Oakridge. The Navigation and Resource Specialist - HATM works collaboratively with the physicians, nurses, and allied healthcare professionals as part of Health Access Taylor Massey / community wellness team to provide shared care for residents in these communities.

What You Will Do

DIRECT CLIENT CARE:

• Respond to referrals from clients, providers and community partners
• Provide confidential and timely client intake to ensure a positive client experience
• Perform clinical assessments (psychosocial, psychological, and geriatric) to determine service needs and to formulate recommendations or treatment plans.
• Identify appropriate and credible resources responsive to client needs taking into consideration culture, language, reading level, accessibility, and health literacy.
• Account for each client’s values, preferences, and circumstances to support the development of client-centered goals.
• Connect clients and/or their families/caregivers to a range of community resources and supportive services designed to promote economic, social, and health self-sufficiency. This may be done through active case management, service co-ordination, system navigation, short-term and long-term planning, and follow-up support.
• Provide supportive/therapeutic counseling to clients utilizing a wide range of approaches that best meet the clients’ needs and circumstances.
• Provide settlement-related crisis intervention and practical assistance to clients.
• Encourage active communication between clients and/or caregivers and health care providers to optimize client outcomes.
• Provide preliminary assessment of risk in crisis situations, consult, and devise an intervention and action plan, and provide crisis intervention.
• Create, maintain, and update appropriate client records, in a timely, efficient manner.
• Keep accurate and current documentation, including statistical data and reports, and enter data to relevant data management systems.
• Provide advocacy support and advocate with clients and/or their family or caregivers.
• Protect the privacy of clients and hold in confidence all information obtained in the course of service.
• Provide navigation services, follow up supports and warm connections to existing patients and clients of HATM providers and services, as well as to community members and HATM providers to ensure people get access to needed healthcare, community, and social care resources.

COMMUNITY DEVELOPMENT:

• Receive and process HATM referrals, including those for the East Family Practice Network IPC team.
• Identify and communicate opportunities to improve the intake and navigation processes to ensure efficiency and continuous improvement.
• Conduct data collection via relevant databases
• Collect information related to health and social barriers and basic needs (including, but not limited to comprehensive primary care, food security, housing, finances, mental health and substance use, newcomer/immigration, and non-medical forms)
• Create collaborative relationships with HATM staff, providers and partners to promote collaboration and multi-system coordination
• Conduct needs assessment to determine the needs of community members and develop a service delivery plan to address needs.
• Work closely with primary care to support positive settlement and health-related outcomes.
• Ensure the coordination of services and a “continuum of care”.
• Facilitate and coordinate group programs, including online workshops, to provide information relating to settlement, health, and wellness.
• Plan, implement, and evaluate outreach plan that promotes the range of opportunities available to newcomers and their families.
• Keep current about services available in the community and actively engage service providers in all areas to maximize community members access to resources and to enhance capacity for services.

GENERAL ACCOUNTABILITIES:

• Ensure the organization’s policies and procedures are carried out.
• Maintain all aspects of confidentiality relating to clients, volunteers, staff, programs, community members and community partners.
• Provide mentorship, training and/or supervision to student placements and volunteers.
• Participate in team and unit meetings regularly, and promote the healthy functioning of the team and unit.
• Participate in ongoing training and education.
• Participate in supervision sessions and annual performance appraisals with supervisor.
• Maintain appropriate records and documentation in a timely manner and collect statistical data required for the accountability of the program.
• Represent the unit on internal and/or external staff committees as directed by program manager.
• Perform other duties as assigned

What You Bring to the Team

• Masters of Social Work (M.S.W.) or graduate degree in a relevant field. Registered Social Worker (R.S.W.) or Psychotherapist (R.P.) in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or College of Registered Psychotherapists of Ontario (CRPO).
• Demonstrated ability in supporting individuals who have complex mental health and/or addiction issues, history of trauma, violence/abuse, chronic physical health issues, etc.
• Knowledge of, experience with, and demonstrated ability in providing therapeutic and supportive counseling utilizing various modalities (e.g. Narrative Therapy, CBT, DBT, etc.).

What Will Set You Apart

• Proven working knowledge of theories of addiction, evidence-based treatment models and best / promising practice approaches.
• Training in clinical interviewing and evidence-informed interventions is recommended
• Knowledge and experience providing addictions counseling and support.
• Demonstrated experience in crisis response/intervention and commitment to a harm reduction approach
• Comprehensive understanding and knowledge of the mental health, addictions, health sector, and community resources.
• Solid understanding of the intersectionality of systemic barriers and social determinants of health, including racism, discrimination, and oppression.
• Demonstrate knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinant of health.
• Proven ability in providing system navigation and care coordination.
• Superb assessment skills and comfort with standardized assessment tools.
• Strong de-escalation and crisis intervention skills
• Strong interpersonal and conflict resolution skills.
• Excellent organizational and time management skills.
• Excellent documentation skills.
• Self-directed and independent but also proven experience working effectively as a team member with other community professionals.
• Demonstrated ability to exercise good judgment, flexibility problem-solving and conflict management skills.
• Applied computer skills (MS word, Excel, Internet) and ability to use client information systems.
• Ability to demonstrate an anti-oppression approach to practice and work from a client centered, anti-racism, harm reduction, trauma informed, and disability justice approach is required

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

Are you legally entitled to work in Canada?*

Are you currently employed with WoodGreen Community Services?*

What are your pronouns?

Do you possess a Masters of Social Work, Psychology, Counselling, or post graduate degree in a relevant field?*

Do you have a registration in good standing with the Ontario College of Social Workers and Social Service Workers, or College of Registered Psychotherapists of Ontario, or an equivalent.*

Do you have at least 3+ years of related experience in mental health, addictions, and/or social work?*

Do you have experience supporting individuals with significant mental health and substance use issues from a harm reduction, trauma informed, and mental health recovery approach?*