Crisis Worker (2026-379-CC)

WoodGreen Community Services; Toronto; Hybrid; CAD 46,838,000 - 49,594,000; Part time

Job summary

WoodGreen Community Services is seeking a Crisis Worker (Casual) to join our Community Care, Mental Health & Addictions team in Toronto. This role supports seniors in crisis, performing risk assessments, developing service plans, and coordinating access to services with partner agencies.

You will work onsite at 815 Danforth Ave, with shifts Mon-Fri 9am-5pm and weekends as needed. A BSW or related degree and 2+ years crisis experience are required; deadline is Oct 13, 2026.

Qualifications

• BSW or related undergrad degree is required and registration with a professional college is needed.
• 2+ years of crisis support experience helping seniors with mental health and substance use issues.
• Strong interpersonal and communication skills; ability to document professionally.

Responsibilities

• Participate in crisis shifts, visiting clients in homes or community locations.
• Assess risk and develop service plans with short and long term objectives.
• Coordinate services, provide counseling, and assist access to acute care as needed.
• Support caregivers and connect clients to community resources.
• Maintain timely, accurate program documentation and collaborate with partner agencies.

Skills

Crisis support

Case management

Interpersonal skills

Harm reduction approach

Education

BSW or related undergrad degree

Tools

Pirouette

Job description

Work Hours: 22.5 hours/weekVarious shifts available from Mon - Friday 9am-5pm and Saturday & Sunday shifts available from 9:00am-5:00pm.

Work Setting: Exclusively Onsite at815 Danforth Ave, Toronto, Ontario

Salary: $29.99/hour

Application Deadline: October 13, 2026 by 11:59 pm

Competition #2026-379-CC Crisis Worker (2026-379-CC) Employment Type: Casual, Bargaining Unit (1 Vacancy) Work Hours: 22.5 hours/weekVarious shifts available from Mon - Friday 9am-5pm and Saturday & Sunday shifts available from 9:00am-5:00pm. Work Setting: Exclusively Onsite at815 Danforth Ave, Toronto, Ontario Salary: $29.99/hour Application Deadline: October 13, 2026 by 11:59 pm

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www. woodgreen.org to learn more about who we are and to review our Equity Statement . We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Community Care, Mental Health & Addictions

This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues. The service is a 7 day a week mobile crisis intervention and outreach service focused on individuals 65 years of age and older who have a mental health and/or substance use issues, with some exceptions for individuals 55 - 64 years of age, including those who are homeless. The service area is the City of Toronto. The population of focus for this service is frail, marginalized, at risk seniors, who may be homeless or vulnerably housed, living in poverty, and/or new immigrants.

What You Will Do

• Participate in crisis shifts; going out to visit clients in their homes or other community locations with a partner.
• Assist with providing preliminary assessment of risk in crisis situations.
• Assess client needs, develop and initiate service plans with short and long term objectives.
• Provide service navigation and coordination, assessment, and supportive counseling,
• Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments.
• When appropriate, connect caregivers or others in the seniors’ homes with appropriate resources in the community.
• Carry out service documentation requirements in a timely (same day) and professional manner.
• Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.
• Gather statistical and narrative information required for the program and organization.
• Work flexible hours based on the needs of the clients, their caregiver, and the service.
• Support team members and students
• Ensure that anti-oppression, anti-racist, trauma-informed, community development, and harm reduction principles are achieved in the program.
• Participate in ongoing training and education when appropriate.
• Perform other related duties as required.

What You Bring to the Team

• BSW or a related undergraduate degree.
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario or an equivalent.
• 2+ years’ experience in crisis support, intervention, conflict mediation, and supporting seniors with mental health and substance use issues from a recovery and harm reduction approach.

What You Set You Apart

• Ability in case management and supportive counselling with strong assessment skills.
• Demonstrated interpersonal skills, excellent verbal and written communications skills.
• Ability to carry out service documentation requirements in a timely and professional manner.
• Demonstrated information and referral skills and the ability to link clients to supportive services.
• Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team.
• Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance abuse issues.
• Ability to work from a client-centered approach.
• Knowledge of issues affecting older adults, geriatric populations, the health sector, community resources, and related services.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• Understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused on older adults.
• Applied computer skills (MS word, excel, and Internet).
• Ability to use case management software is an asset (Pirouette).
• Ability to communicate in another language is an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

Are you currently employed by WoodGreen Community Services?*

Are you legally entitled to work in Canada?*

Do you have the minimum of a Bachelors Degree in Social Work or a related field?*

Are you registered in good standing with the Ontario College of Social Workers and Social Service Workers, or College of Registered Psychotherapists of Ontario, or an equivalent?*

How many years of experience do you have in crisis support, intervention, conflict mediation, and supporting seniors with mental health and substance use issues from a recovery and harm reduction approach?