Clinical Coordinator - Medical Solutions

SmartRecruiters, Inc.; Toronto; On-site; CAD 79,000 - 98,000; Full time

Benefits offered by this job

HOOPP Pension

Transit access

Flexible schedule

Development opportunities

Corporate discounts

Job summary

UHN Medical Solutions, a division of Altum Health, seeks a Clinical Coordinator to lead complex patient care coordination across multiple specialties at Toronto Western Hospital. The role reports to the Senior Manager and supports a fast-growing international patient program within a collaborative startup-like environment.

Requires a regulated health profession, 3+ years of clinical coordination, and proficiency with MS Office tools.

Qualifications

• At least 3 years of clinical practice or clinical coordination experience.
• Regulated healthcare professional (RHPA)
• Experience incorporating equity, diversity, inclusion, and accessibility principles into daily practice.
• Members in good standing, or eligible for RHPA registration.
• Knowledge of privacy, confidentiality, and consent requirements (PHIPA / PIPEDA).

Responsibilities

• Provide clinical leadership in coordinating complex patient cases across multiple services.
• Assess patient needs using clinical information and professional judgment.
• Act as the central liaison among patients, families, physicians, and providers to ensure integrated care.
• Collaborate with physicians and care teams to support reviews and care planning.
• Facilitate access to consultations, diagnostics, procedures, and follow-up services.
• Develop relationships with providers, insurers, and funding bodies to support continuity of care.
• Navigate funding and authorization processes, coordinating documentation with payors.
• Contribute to quality improvement and program development initiatives.
• Participate in cross-functional initiatives promoting innovation and collaboration.

Skills

Clinical coordination

Stakeholder collaboration

Privacy & confidentiality

MS Office

Tools

Windows

MS Outlook

MS Project

MS Copilot

Job description

Clinical Coordinator - Medical Solutions

• Full-time

UHN Medical Solutions is a fast-growing division of Altum Health focused on developing and delivering innovative healthcare services that generate new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within a highly collaborative and agile team environment. With a strong start-up culture, this role offers unparalleled exposure across the organization, opportunities to influence processes and programs, and the chance to make a meaningful impact in a rapidly evolving healthcare setting.

Union: Non-Union

Number of Vacancies: 1

New or Replacement: Replacement

Site: Toronto Western Hospital

Department: Connected Care

Reports to: Sr. Manager - UHN Medical Solutions

Hours: 37.5 hours per week

Salary: $78,673 - $98,336

Shifts: Monday to Friday

Status: Temporary Full-Time (12 Months)

Closing Date: October 05, 2026

Position Summary

The Clinical Coordinator is an advanced healthcare professional responsible for the clinical coordination and facilitation of complex patient care activities across multiple specialties and services. Leveraging expert clinical knowledge, critical thinking, and professional judgment, the Clinical Coordinator serves as a key liaison between patients, families, physicians, multidisciplinary care teams, external healthcare providers, and funding organizations. The role is accountable for navigating highly complex clinical situations, facilitating access to specialized care, supporting treatment planning and service delivery, and ensuring a seamless patient experience. Through collaborative practice, relationship management, and effective resource stewardship, the Clinical Coordinator contributes to excellence in patient care, operational effectiveness, and program performance.

Duties

• Provide clinical leadership in the coordination and management of complex patient cases, ensuring timely progression through consultation, assessment, treatment planning, and follow-up care.
• Utilize advanced clinical knowledge and professional judgment to assess patient needs, synthesize clinical information, identify potential risks or barriers to care, and support informed decision-making throughout the care continuum.
• Act as the central point of coordination among patients, families, physicians, multidisciplinary teams, referring providers, and external stakeholders to facilitate seamless and integrated care delivery.
• Collaborate with physicians and healthcare teams to support clinical review processes, treatment recommendations, care planning activities, and coordination of specialized services.
• Facilitate access to consultations, diagnostic investigations, procedures, treatments, admissions, and follow-up services across multiple programs and healthcare environments.
• Develop and maintain strong working relationships with healthcare providers, healthcare institutions, insurers, embassies, government agencies, case managers, and other funding organizations to support continuity of care and service delivery.
• Navigate complex funding and authorization processes by coordinating clinical documentation requirements and acting as a liaison between clinical teams and third-party payors.
• Demonstrate financial stewardship through the interpretation of treatment plans, review of proposed services, monitoring of care authorizations, and identification of potential variances that may impact approved funding or resource utilization.
• Anticipate, assess, and resolve clinical, operational, and system-level challenges that may affect access to care, patient outcomes, service delivery, or the overall patient experience.
• Serve as a clinical resource and trusted advisor to patients, families, and stakeholders by providing education, guidance, and support regarding care pathways, treatment options, and healthcare services.
• Ensure accurate and comprehensive documentation in accordance with professional standards, privacy legislation, accreditation requirements, and organizational policies.
• Contribute to quality improvement initiatives, program development, process redesign, and other strategic activities aimed at enhancing patient outcomes, service excellence, and operational performance.
• Participate in organizational and cross-functional initiatives that promote innovation, collaboration, and continuous improvement.

Qualifications and Experience

• At least 3 years of clinical practice or clinical coordination experience
• Regulated healthcare professional (DC, PT, RD, RT, RP, RN, OT, SLP)
• Experience incorporating equity, diversity, inclusion, and accessibility principles into daily practice, fostering respectful, inclusive, and culturally responsive interactions with patients, families, colleagues, and external stakeholders.
• Applicants must be members in good standing, or eligible for registration, with a regulated health profession recognized under Ontario's Regulated Health Professions Act (RHPA).
• Sound understanding of privacy, confidentiality, and consent requirements, including applicable provincial and federal legislation (e.g., PHIPA and PIPEDA), with the ability to safeguard personal and personal health information in a complex healthcare environment.
• Practice in accordance with applicable professional, ethical, regulatory, and occupational health and safety standards.
• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project, MS Copilot.

Professional Affiliations/Memberships

• Membership in relevant Ontario College of Health-Related Discipline required
• Membership in relevant professional agencies and associations preferred

Benefits

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.