Clinical Assistant

VitalAire Canada Inc.; Vancouver; Hybrid; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Salary & bonus potential

Flex benefits & pension plan

Career progression

Job summary

Air Liquide Home Healthcare Canada is seeking a Clinical Assistant to perform administrative duties and support CPAP and related therapeutics in the Vancouver branch. You will assist with front-of-house activities, document handling, and customer service while ensuring safety protocols are followed.

The role requires a medical office administration background, data-entry skills, and ability to support a busy healthcare environment. Flexible hours and branch-based responsibilities are expected.

Qualifications

• College Certificate or Diploma in Medical Office Administration preferred.
• Strong data-entry skills and familiarity with ERP and Google systems.
• Proficient in Microsoft Office and customer-facing software.

Responsibilities

• The Clinical Assistant handles administrative tasks and supports storefront activities related to CPAP and related therapeutics.
• Ensures safe operations by following safety procedures and reporting unsafe practices.
• Maintains patient charts, handles documents, and supports branch staff with routine duties.
• Assists with CPAP inventory, education for clients, and appointment scheduling.

Skills

Medical Office Admin

Data entry

Microsoft Office

ERP

Google Workspace

Education

College Certificate or Diploma in Medical Office Administration

Tools

ERP

Job description

R10098841 Clinical Assistant (Open) Location: Vancouver, BC - 1st Ave E (IRS) - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

Job Responsibilities

• The Clinical Assistant facilitates the administrative aspects, and offers support in the storefront area as it pertains to oxygen, PAP, and related therapeutics and diagnostics in the branch.
• Committed to contributing towards a safe work environment by obeying safety procedures and policies, working and encouraging others to perform in a safe manner at all times.
• Reports unsafe occurrences and/or practices.
• Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions; troubleshooting malfunctions; and arranging for repairs.
• Contributes to the growth of VitalAire by liaising with medical professionals; providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.
• Provides support for supervisors, managers, sales and healthcare staff by performing daily office duties such as; typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client chart, sorting and distributing file and documents, maintaining all database systems, maintaining high standards of inventory as well as preparing bank deposits, remittance forms and financial transactions.
• Provides friendly and helpful service to customers by greeting the public, providing specific information as it pertains to CPAP therapy.
• Assists with sales and maintenance of CPAP inventory for the branch.
• Assists with sales of CPAP supplies to walk-in clients when requiring specific education to client.
• Jointly booking CPAP appointments and follow up for clients at the Branch.
• Contributes to team effort by working with other staff to achieve optimal customer service.
• Participates in home testing for diagnosis purposes within the supervision of a healthcare professional.
• Assists healthcare professionals with the completion of necessary processes and forms, assisting with the cleaning & maintenance of CPAP equipment during in-service to client; informs clients of the requirements to meet funding program criteria, and answer their questions.
• Documents client care services by charting in client records.
• Facilitates payment by preparation of funding documents, and maintaining knowledge of funding systems.
• Maintains client confidence and protects VitalAire operations by keeping information confidential.
• Protects clients and employees by adhering to infection control policies and protocols.
• Seeks to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self growth and learning.
• Provides after hours service to clients by participating in branch on-call rotation.
• Other duties as required.

Qualifications

• College Certificate or Diploma in Medical Office Administration or medical background preferred.
• Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills.
• 1-2 years of experience in general office practice.
• Able to work flexible hours and provide service to our customers for extended hours.

Benefits & Compensation

• Competitive total rewards: Salary, bonus, flex benefits & pension plan
• Growth opportunities: Upward mobility, career progression, and tuition reimbursement
• Work/life integration: From standard hours to personal time off
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Global collaboration: Collaborate near and far by being part of a global leader
• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons.

This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here!