Clinical Application Specialist

CH01 CHE Fresenius Medical Care (Schweiz) AG; Richmond Hill; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

Fresenius Medical Care Canada is seeking a Registered Nurse with hemodialysis experience to support the Canadian operations. The role focuses on clinical evaluation, on-site support, and training for staff involved in home and in-centre hemodialysis.

Extensive travel across a large geographic area is required to cover the territory. The ideal candidate holds a BScN, and must have current provincial RN certification, be able to teach staff, and interact effectively with the renal team.

Qualifications

• Current Provincial Registered Nurse Certification of Competence.
• Current hemodialysis experience is mandatory.
• Current experience in patient and/or staff teaching.
• Demonstrated ability to interact with all members of the renal team.
• Computer literacy in Microsoft Office and applications.
• Ability to travel extensively and work flexible hours.

Responsibilities

• Dialysis Delivery System Evaluation and ongoing clinical customer support: Support the setup of FME Canada hemodialysis delivery system clinical evaluations.
• Provide on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care.
• Assist in the training and orientation of new Fresenius employees.
• Clinical Consultant Support: Assist in the creation of new training tools for FME Canada customers and staff.
• Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required.
• Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.
• Education: Provide support to our customers regarding home and in-centre hemodialysis best practices.
• Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process.

Skills

Hemodialysis experience

RN certification

Teaching experience

Renal team collaboration

MS Office

Travel flexibility

Education

BScN

Job description

PURPOSE AND SCOPE

Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.

DUTIES / ACTIVITIES

Customer Service: Responsible for driving the FME Canada culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Dialysis Delivery System Evaluation and ongoing clinical customer support: Support the setup of FME Canada hemodialysis delivery system clinical evaluations. Provide on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care. Assist in the training and orientation of new Fresenius employees.
• Clinical Consultant Support: Assist in the creation of new training tools for FME Canada customers and staff. Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required. Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.
• Education: Provide support to our customers regarding home and in-centre hemodialysis best practices.. Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to physically cover and maintain regular face-to-face contact with customers over a large geographic area. Extensive travel by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate. On some occasions, consecutive weeks of training might prevent travel home over the weekend in consideration of the local travel restrictions and/or availability. Occasional weekend work would be necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing customers.

EDUCATION

Bachelor of Science Degree in Nursing (BScN)

EXPERIENCE AND REQUIRED SKILLS

• Current Provincial Registered Nurse Certification of Competence
• Current hemodialysis experience is mandatory
• Current experience in patient and/or staff teaching
• Demonstrated ability to interact with all members of the renal team
• Computer literacy in Microsoft Office and applications
• Ability to travel extensively and work flexible hours

SALARY

$90,000 - $110,000

RELATIONSHIPS

Internal Contacts: Maintain positive professional relationships with internal employees, peers, and supervisors. External Contacts: Maintain positive professional relationships with all customers.

SUPERVISION

N/A The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. We are committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.