Clinic Manager / Practice Coach II

FYidoctors; Duncan; On-site; CAD 69,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision benefits

Job summary

Pacific Coast Community Resources is seeking a Program Manager to help guide services for people with diverse abilities. You will oversee program delivery, supervise teams, and coordinate special projects within a family-centered, culturally respectful framework.

You will report to leadership, manage multiple initiatives, and maintain a safe, collaborative residential environment while ensuring compliance with policies and community standards.

Qualifications

• Degree in humanities or related field with preparation for management.
• 3–5 years of health management experience; other combinations may be considered.
• Knowledge of unionized environments and driver licensing requirements.

Responsibilities

• Monitor program delivery, planning and organizational leadership.
• Act as community liaison and coordinate special projects.
• Supervise multi/interdisciplinary teams with strong interpersonal skills.
• Manage confidential, diplomatic programs and meet deadlines.
• Recruit, orient, schedule and evaluate personnel; provide guidance.

Skills

Empathy

Interpersonal skills

Conflict resolution

Organizational skills

Communication skills

Ability to work under pressure

Education

Degree in humanities/social sciences/related field

Health management experience

Valid Class 5 driver’s license

Job description

PROGRAM MANAGER At Pacific Coast Community Resources, we have provided personalized services to people living with diverse abilities since 1990. Today we offer our services throughout many communities in the Lower Mainland, Vancouver Island, the Okanagan, and the Kootenays.

We offer a wide range of dynamic and comprehensive programs and are committed to: The values and principles of inclusive community living Providing person-centered services that respect the person’s choice and dignity Ensuring cultural diversity and lifestyle choices are recognized and incorporated when developing supports Empowering people with disabilities to live the life they envision

About the Role

As our Program Manager, you will use your expertise to make a significant contribution to the people, caregivers, and communities we serve.

Through a family‑centred approach, you will provide support in a safe home environment to people who may present complex behaviours, as well as people with diverse abilities. Your natural ability to care for others, working both independently and collaboratively as a member of a multidisciplinary team, will allow you to influence your team’s success.

You will Monitor program delivery, planning, and organizational leadership Act as a community liaison and coordinate special projects as assigned Report to the Regional Manager and Directors Demonstrate ability to manage and supervise multi/interdisciplinary teams using strong interpersonal, communication, organizational and conflict resolution skills Manage multiple projects with a high level of confidentiality, diplomacy and professionalism Use sound judgment and be able to perform well under pressure to meet strict deadlines Conceptualize new programs and services and experience in planning, organizing, directing, and implementing community‑based activities and programs in a collaborative manner Provide services in a manner that supports and reflects positive cultural practices Use highly developed communication skills, both oral and written Recruit, provide orientation to, schedule and evaluate personnel Provide direction, guidance and support for team members to manage conflict openly and constructively Schedule and attend staff meetings and attend and participate in other meetings as required Maintain an attitude of caring, respect and optimism for families, representatives and community members Ensure the home is maintained in a neat and clean state at all times

What you bring

A degree in one of the humanities, social sciences or related field with educational preparation for the role of manager/administrator Minimum 3 – 5 years experience in a health management role required *other combinations of education and experience may be considered* Knowledge of and or experience working within a unionized environment Unrestricted Class 5 Driver's license.

If driving a commercial company vehicle, a Class 4 license is required. Knowledge of Aboriginal Operational Practice Standards and Indicators Knowledge of provincial, federal, and Indigenous organizations Standard First Aid with CPR certificate Knowledge of seizure and diabetes management Possess a satisfactory physician’s assessment of fitness to work Education in criminology, psychology, social work, behavioural science, or a related field, or equivalent combination of education and experience* Experience supporting individuals involved with the criminal justice or forensic mental health system* Demonstrated experience liaising and collaborating with Forensic Psychiatric Services, probation officers, clinicians, and justice partners* Knowledge of risk management, safety planning, and behaviour support strategies for individuals with complex behavioural needs* Experience supporting individuals with dual diagnosis, mental health challenges, or offence‑related risk factors* Strong understanding of trauma‑informed practice, professional boundaries, and maintaining safety within a staffed residential environment* Satisfactory criminal record and clearance A belief in the humanity of all people

Why you'll love it here

Pacific Coast Community Resources offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self‑growth, and community integration.

Since its inception in 1990, PCCR has steadily expanded, creating dynamic environments to work and learn.

We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work.

What we offer

On‑job training including MANDT, JOHS, Diversity and Inclusion, Medication Safety, Confidentiality and Privacy, Trauma‑Informed Practice, First Aid and CPR re‑certification Competitive Salary of $ 69,000‑ 90,000/ Year Comprehensive Medical, Dental, and Vision care benefits package.

Career development opportunities

An inclusive, supportive work environment and community involvement A caring, fun, ambitious and supportive team We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone.

We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms.

We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.