Clinic Manager - Heritage Village

Medicentres Canada Inc.; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Klinikmanager, der für die effiziente Leitung der Klinik verantwortlich ist. Diese Rolle erfordert eine starke Kundenorientierung und die Fähigkeit, mit verschiedenen Interessengruppen zu kommunizieren. Der Klinikmanager wird die Leistung der Klinik überwachen, die Einhaltung der Unternehmensrichtlinien sicherstellen und eine positive Arbeitsumgebung schaffen. Wenn Sie leidenschaftlich daran interessiert sind, die Gesundheitsversorgung in Kanada zu verbessern und ein Teil eines dynamischen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Über 5 Jahre Erfahrung in der Klinik.
• 3 Jahre Managementerfahrung, idealerweise in einer Gesundheitsklinik.

Responsibilities

• Verantwortlich für das Tagesgeschäft der Klinik.
• Leitung und Umsetzung neuer Initiativen und Programme.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailorientierung

Problemlösungsfähigkeiten

Anpassungsfähigkeit

Führungskompetenzen

Job description

Job Location: Heritage Village
Job Type: Full-Time
Schedule: Monday - Friday Daytime, occassional evenings and weekends as needed

COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:
Reporting to the Regional Operations Manager, the Clinic Manager is responsible for the efficient day to day operations of the clinic. The Clinic Manager is responsible to lead, implement, and communicate new initiatives and programs to the staff and physicians within the clinic. Additionally, the Clinic Manager works collaboratively with physicians, patients, clients, vendors, and other internal and external customers to support high quality patient care.

PRINCIPLE RESPONSIBILITIES:

Clinic Management and Oversight

• Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.
• Responsible for patient, physician and staff engagement.
• Ensures that company policies, processes and procedures are adhered to
• Ensures optimal levels of medical and office supplies
• Ensures clinic equipment is well maintained
• Ensures that funds generated by the clinic are accurately accounted for on a daily basis
• Ensures standards of cleanliness and safety are maintained
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
• Ensures all operational reporting and metrics are completed in a timely manner
• Ensuresthe EMR is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model
• Responsible for all aspects of performance management, performance reviews and progressive discipline
• Responsible for hiring both medical & non-medical staff as required
• Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
• EMR trainer for new physicians
• Performs other duties as assigned

Business Development

• Supports and executes on business development programs and initiatives
• Supports the growth of the clinic
• Participates in and supports community involvement and perception of the Medicentres brand

Organizational Leadership

• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
• Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 5+years clinic experience
• 3 years management experience, preferably in a health care clinic
• Customer service focus with strong communication skills
• Detail oriented with exceptional problem-solving skills
• Demonstrated ability to be adaptable and flexible
• Demonstrated leadership skills with the ability to manage and motivate teams
• Ability to handle confidential information in compliance with the Health Information Act guidelines

CONTEXT AND ENVIRONMENT:

Ability to work flexible shifts including evenings and weekends. Fast paced environment, where ability to manage day to day operations of the clinic are essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts. Travel between sites.

INTERNAL COMMUNICATIONS:

• Physicians
• Clinic Support Office departments (IT, Accounting, Human Resources)

EXTERNAL COMMUNICATIONS:

• Vendors
• Suppliers
• Patients