Clinic Manager - Heritage Village

Medicentres Canada Inc; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to enhancing patient care across Canada. As a Clinic Manager, you will play a crucial role in overseeing daily operations, engaging with patients and staff, and implementing strategic initiatives to improve service quality. This position offers the opportunity to work in a dynamic environment, where your leadership and problem-solving skills will directly impact patient satisfaction and operational success. If you're passionate about healthcare and looking to make a difference, this role is perfect for you.

Qualifications

• Minimum 5 years of clinic experience and at least 3 years in management.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee daily operations and lead new initiatives.
• Engage with patients and ensure adherence to policies.

Skills

Customer Service

Communication Skills

Problem-Solving

Leadership

Detail-Oriented

Education

Management Experience

Clinic Experience

Job description

Job Location:

Heritage Village

Job Type:

Full-Time

Schedule:

Monday - Friday Daytime, occasional evenings and weekends as needed

Company Information:

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres aims to change healthcare delivery in Canada by leveraging technology to improve patient experience.

Join Medicentres to work with passionate, like-minded professionals in a challenging and rewarding healthcare environment. Remember, what we do matters.

Job Purpose:

Reporting to the Regional Operations Manager, the Clinic Manager oversees daily operations, leads new initiatives, and collaborates with physicians, patients, and vendors to support high-quality patient care.

Principal Responsibilities:

• Achieve performance goals related to patient retention, satisfaction, and operational targets.
• Engage with patients, physicians, and staff.
• Ensure adherence to company policies and procedures.
• Manage supplies, equipment, and clinic finances.
• Maintain cleanliness and safety standards.
• Handle patient concerns effectively.
• Implement strategic initiatives and foster a customer service culture.
• Coordinate with the Regional Operations Manager.
• Complete operational reports and safeguard EMR data.
• Manage staffing, performance reviews, and hiring.
• Promote health and safety compliance.
• Serve as EMR trainer for new physicians.
• Perform other duties as assigned.

Business Development:

• Support business growth initiatives.
• Participate in community involvement to enhance brand perception.

Organizational Leadership:

• Model core values and ensure team alignment.
• Lead by example and address issues promptly.

Knowledge, Skills, and Experience:

• Minimum 5 years of clinic experience.
• At least 3 years management experience, preferably in healthcare.
• Strong customer service and communication skills.
• Detail-oriented with problem-solving abilities.
• Flexible and adaptable leadership skills.
• Ability to handle confidential information per Health Information Act guidelines.

Context and Environment:

Must be able to work flexible shifts, including evenings and weekends. The environment is fast-paced, requiring effective management of daily clinic operations and site travel.

Internal Communications:

• Physicians
• Clinic Support Office departments (IT, Accounting, HR)

External Communications:

• Vendors
• Suppliers
• Patients