CLIENT SUPPORT COORDINATOR - Edmonton

BDC; Edmonton; Hybrid; CAD 52,000 - 74,000; Full time

Benefits offered by this job

Employee Savings and Investment Plan

Defined Benefit Pension Plan

Wellness & Health Spending Account

Paid vacation + personal days

Hybrid work model

Job summary

BDC in Canada is seeking a Client Support Coordinator to deliver outstanding service to clients by meeting their needs and providing administrative support to the team.

The role requires strong organization, proactive communication, and the ability to manage multiple projects in a hybrid work environment and contribute to events, marketing initiatives, and client relations while upholding BDC's inclusive culture.

Qualifications

• Bachelor's degree in business administration or a related field.
• Excellent communication skills in English; French is an asset.
• Previous banking experience is an asset.
• Highly organized, detail-oriented, and able to meet deadlines.

Responsibilities

• Actively participate in developing a portfolio to uncover financing opportunities.
• Support and coordinate internal and external events.
• Assist marketing initiatives by organizing events, campaigns, and activities.
• Manage multiple projects to support internal teams and initiatives.
• Prepare letters, proposals, and contracts for clients with precise follow-up.
• Maintain relationships with external organizations to promote BDC financing.
• Perform pre-qualification and risk-rating for financing clients and conduct initial client interviews.
• Oversee day-to-day office administration and provide premises support.

Skills

Organizational skills

Communication skills

Customer service

English proficiency

French asset

Education

Bachelor's degree in business administration

Job description

We Are Banking At Another Level.

We Are Banking At Another Level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC As Your Employer Also Means

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few


• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1


• A hybrid work model that truly balances work and personal life


• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

Position Overview

As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are, in particular, responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

CHALLENGES TO BE MET

In a Typical Week, You Would

• Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.


• Support and coordinate internal and external events


• Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes, from time to time, preparing marketing communications and providing on-site logistical support.


• Enjoy managing multiple projects to support our internal teams and initiatives.


• Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure accuracy of information, prepare documents and forms and provide efficient follow-up.


• Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.


• Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects, as well as conduct the initial interview with clients, among other activities.


• Take responsibility for day-to-day office administration and provide support for premises, ensuring smooth operations and a well-maintained work environment.

What We Are Looking For

• You are described as someone who is highly organized, detail-oriented, and committed to producing high-quality accurate work.


• You enjoy collaborating with others and contributing to team success within a fast-paced, high performing environment.


• You are able to prioritize effectively meeting deadlines.


• Backed by your experience in customer service, you are someone who's able to take initiative and knows how to listen and identify sales opportunities.


• You have a high interest in entrepreneurship and experience in customer service. Previous banking experience is an asset.


• You have the capacity to adapt to different situations.


• You have a bachelor's degree in business administration or a related field.


• You have the capacity to think concisely.


• You have excellent communication skills in English. French is an asset.


• Previous experience in banking is an asset.

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.