Client Success Manager, Digital Media

Hotspex Media; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic account manager with a strong background in media planning and digital campaigns. In this role, you will be the key liaison for client accounts, ensuring seamless communication and project execution. Your expertise in programmatic and paid social campaigns, along with your attention to detail, will be crucial in delivering exceptional client service and driving account growth. Join a collaborative team that values innovation and responsiveness, and be part of an exciting journey in the advertising sector where your contributions will make a significant impact on client success and satisfaction.

Qualifications

• 4+ years of experience in account management and media planning.
• Strong understanding of media concepts and investment strategies.

Responsibilities

• Act as primary contact for client accounts, managing expectations and deliverables.
• Support campaign proposals and strategic plans, ensuring client satisfaction.

Skills

Account Management

Media Planning

Programmatic Campaign Management

Paid Social Campaigns

Media Research Platforms

Presentation Software

Attention to Detail

Collaboration

Tools

Slack

Nielsen Commspoint

Vividata

Keynote

Powerpoint

Job description

#1 Ranked Media Buying and Planning Agency on Clutch.co

Key Responsibilities:

• Promote collaboration and responsiveness while maintaining a level-headed perspective.
• Act as a primary point of contact for client accounts, maintaining strong knowledge of clients’ businesses.
• Own working relationships with client teams, providing day-to-day client contact, managing expectations and deliverables.
• Support with campaign proposals, strategic plans, and end-of-campaign wrap reports.
• Work with Ad Operations team to align on KPIs, campaign implementation, and testing strategies for cross-channel digital campaigns.
• Support with creation of reports and communication of insights to clients.
• Work as a team! Sometimes you’ll be in crunch mode, sometimes it’ll be other members of our team. Have each other’s back!

Strategic Expectations:

• Be a problem solver, without having a fear of asking for help and/or guidance.
• Ability to work under pressure and with short timelines.
• Grow existing accounts by cultivating new relationships across multiple lines of business.
• Stay up to date on digital media trends and new opportunities that can be leveraged to enhance new or upcoming campaigns.
• Consider improvements to our project management processes and best practices, maintaining internal efficiency, quality, and timelines.
• Lead quarterly business reviews (QBRs) for high value clients.
• Help deliver customer success, as measured by contract renewals, annual recurring revenue (ARR), account expansion (YoY increase in ARR), and Customer Satisfaction (CSAT).

Skills and Requirements:

• 4+ years of account management and/or media planning experience.
• Experience managing programmatic and paid social campaigns.
• Experienced with media research platforms (e.g. Nielsen Commspoint, Vividata).
• Experience with presentation software (e.g. Keynote, Powerpoint).
• Profound attention to detail.
• Experience working with Slack.
• Experience working in or alongside ad agencies.
• In-depth understanding of media concepts, key terms, and tactical investment strategies.

Our Values:

We know our people are what allows us to achieve all that we do and that’s why it’s important that everyone we bring onto our team lives our values with us.

Hotspex Media Inc. is an equal opportunity employer and values diversity in its workforce.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Advertising, Business Development, and Consulting

Industries

Advertising Services