Client Success Manager (CSM) - Hlth & CR

DXC Consulting & Engineering Services; Jade City; Remote; CAD 114,000 - 212,000; Full time

Job summary

A leading company in IT services is seeking a Client Success Manager to drive revenue growth and client satisfaction. This role involves strategic planning, managing client accounts, and ensuring delivery obligations are met. Candidates should be bilingual in French and English, with extensive experience in customer success and account management. This remote position requires occasional travel and offers a competitive salary and comprehensive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Life Insurance

Disability Insurance

Retirement Plans

Paid Time Off

Qualifications

• 5-7 years in Customer Success or Account Management.
• Experience in Healthcare & Consumer Retail industries.

Responsibilities

• Account planning with Market partners.
• Managing a pipeline of less than $5M.
• Ensuring client satisfaction with delivered work.

Skills

Bilingual

Strategic Planning

Client Relationship Management

Team Leadership

Communication

Interpersonal Skills

Education

Bachelor's Degree

Job description

Client Success Manager (CSM) - Hlth & CR

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Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Location: This is a remote position; candidates must be located in Burnaby, BC, Canada. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Overview: Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. They act as the key representative of the Consulting & Engineering Services (CES) organization for their clients, coordinating all CES activities and personnel within their accounts. CSMs are central to developing and delivering CES strategic objectives and financial goals.

Responsibilities:

1. Account planning with Market partners, leveraging Industry SMEs
2. Managing a pipeline of less than $5M
3. Securing contract renewals and renewal readiness
4. Fostering a revenue growth mindset within the CES team for their accounts
5. Horizon scanning and cross-selling CES offerings
6. Proactively creating opportunities with Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
7. Representing the Voice of the Client within CES
8. Understanding the relationship between client goals, internal programs, and technology activities
9. Expanding and maintaining relationships with key client stakeholders
10. Maintaining industry expertise, market trends, and competitor activities
11. Approving deals under $5M
12. Forecasting revenue and margins accurately with Market partners
13. Ensuring contractual delivery obligations are met
14. Leading a virtual team of CES personnel on their account
15. Ensuring client satisfaction with delivered work
16. Interacting with delivery teams to ensure margin delivery, optimizing resources and automation
17. Delivering fixed-price projects on time, within scope, and within budget
18. Driving speed of resourcing

Requirements:

1. Bachelor's degree or equivalent experience
2. 5-7 years in Customer Success, Account Management, or a technical customer-facing role
3. Fully bilingual in French and English
4. Proficient in strategic planning, client relationship management, and team leadership
5. Experience interacting with C-level executives
6. Experience in Stakeholder Management, Delivery, and Program Management
7. Experience in Healthcare (HLS) & Consumer Retail (CR) industries
8. Continuous learner with industry and technology knowledge
9. Ability to operate independently aligned with company goals
10. Exceptional communication and interpersonal skills
11. Experience working with onshore and offshore teams, including late or early calls due to time zones

Additional Information:

This role requires legal authorization to work in Canada without sponsorship. Compensation ranges from $114,200 to $212,000. Full-time employees are eligible for a comprehensive benefits package, including health, dental, vision, wellness, life and disability insurance, retirement plans, holidays, and paid time off. DXC is an equal opportunity employer committed to diversity and inclusion. For accommodations, contact AODA Canada Requests. Be cautious of recruitment scams; DXC does not ask for money or equipment purchases during hiring.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Other
• Industries: IT Services and IT Consulting