Client Success Manager (CSM) - Hlth & CR

DXC Technology Inc.; British Columbia; Remote; CAD 114,000 - 212,000; Full time

Job summary

An established industry player is seeking a Client Success Manager who will play a pivotal role in driving revenue growth across multiple client accounts. This remote position requires a dynamic individual with a strong background in customer success and account management, capable of interacting with C-level executives and maintaining key stakeholder relationships. The ideal candidate will possess exceptional communication skills and a deep understanding of the healthcare and consumer retail industries. With a commitment to client satisfaction and a proactive approach to opportunity creation, you will be instrumental in aligning client goals with strategic objectives, ensuring success for both the clients and the organization.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee Wellness Programs

Life and Disability Insurance

Retirement Savings Plan

Paid Holidays

Paid Time Off

Qualifications

• 5-7 years of experience in Customer Success or Account Management.
• Fully bilingual in French and English.
• Experience in Healthcare and Consumer Retail industries.

Responsibilities

• Manage client accounts and drive revenue growth.
• Ensure client satisfaction and maintain key relationships.
• Lead a virtual team to meet contractual obligations.

Skills

Customer Success Management

Account Management

Strategic Planning

Client Relationship Management

Team Leadership

Communication Skills

Interpersonal Skills

Healthcare Industry Knowledge

Consumer Retail Industry Knowledge

C-Level Interaction

Education

Bachelor's Degree in Relevant Field

Job description

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location: This is a remote position; however, candidates must be located in Burnaby, BC, Canada. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Overview:
Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Responsible with Market partners for account planning leveraging Industry SMEs
• Responsible for the generation and management of the sub-$5M pipeline
• Responsible for contract renewal readiness & securing renewals
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
• Responsible for horizon scanning and x-sell of CES offerings
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
• Responsible for acting as the Voice of the Client within CES
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
• Responsible for expanding and maintaining relationships with key client stakeholders
• Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities
• Responsible for approving sub-$5M deals
• Responsible with Market partners for accurate forecasting of revenue and margin
• Accountable for ensuring all contractual delivery obligations are met
• Responsible for leading a virtual team of consisting of all CES personnel working on their account
• Accountable for client satisfaction with delivered work
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation
• Accountable for ensuring delivery of fixed price projects to time, scope, and budget
• Responsible for driving speed of resourcing

Requirements:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Fully bilingual French and English
• Proficiencies in strategic planning, client relationship management, and team leadership
• Experience is interaction with C-level executives. Senior Director and Directions.
• Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management
• Experience in Healthcare (HLS) & Consumer Retail ( CR) Industry.
• Continuous learner that stays abreast with industry knowledge and technology
• Ability to operate independently while aligning with broader company objectives.
• Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action

Location: This is a remote position; however, candidates must be located in Burnaby, BC, Canada. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Must be legally authorized to work in Canada without requiring sponsorship now or in the future.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $114,200 - $212,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.