Client Success Manager - Automotive

Gloveboxcms; Kitchener; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Exposure to marketing tech

Job summary

Vicimus is seeking a Client Success Manager to own day-to-day management and satisfaction for Canadian dealership clients. You’ll guide campaign execution, analyze results, and drive ROI while partnering with Sales, Marketing, and Product teams.

This fast-paced, client-facing role blends marketing, analytics, and strategic thinking. Travel may be required within the United States and Canada, with opportunities for professional growth across Client Operations and Product.

Qualifications

• 2+ years in customer success or account management.
• Experience with SaaS or digital solutions is an asset.
• Automotive industry or dealership marketing experience is a must.
• Strong understanding of digital marketing within automotive retail.
• Able to interpret performance data and communicate insights clearly.
• Tech-savvy with ability to learn new tools quickly.
• Prioritize, multitask and respond quickly to client needs.
• Strong sales orientation including upselling and retention.

Responsibilities

• Manage end-to-end campaign execution for assigned accounts, including configuration, optimization, QA, and product utilization.
• Host monthly strategy sessions with clients to review performance and discuss opportunities.
• Prepare, analyze, and present monthly results with ROI and engagement insights.
• Collaborate with internal teams to share client updates, risks, and opportunities.
• Develop strategic account plans to support long-term client success and revenue growth.
• Monitor KPIs to identify trends, risks, and opportunities.
• Understand client goals and propose solutions aligned with business objectives.
• Identify upsell opportunities and present additional products or services.
• Provide client-driven insights to influence product development and roadmaps.
• Onboard new clients with training and ongoing support.
• Educate clients on Vicimus products to maximize feature usage.
• Respond to Level 1 inquiries; manage Level 2 tickets as needed.
• Collaborate with Creative Team on marketing assets.
• Maintain strong client relationships through proactive outreach.
• Anticipate issues and initiate proactive resolutions.
• Contribute ideas to improve internal processes and ecosystem.

Skills

Customer success

Account management

SaaS

Digital marketing

Automotive industry

Communication

Data interpretation

Tech-savvy

Multitasking

Upselling

Relationship building

Tools

CRM software

Data analytics tools

Job description

Client Success Manager

Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We’re looking for a Client Success Manager to join our Client Operations team and play a key role in supporting our Canadian dealership clients in the West GTA area.

If you’re passionate about marketing, thrive in a client-facing rolethis role is for you.

About the Role

As a Client SuccessManager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You’ll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite.

This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking.

Travel may be required within the United States and Canada.

Responsibilities

• Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
• Develop and maintain strategic account plans that support long-term client success and revenue growth
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
• Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
• Identify upselling opportunities and present additional products or services that enhance client results
• Share client-driven insights to support product development and feature planning
• Onboard new clients, providing smooth transitions, training, and ongoing support
• Educate clients on Vicimus products to ensure they are leveraging all available features
• Respond to Level 1 support inquiries and guide clients through basic system usage questions
• Submit and track Level 2 technical tickets, including feature requests and product issues
• Collaborate with the Creative Team to develop visually compelling marketing assets
• Build strong client relationships through consistent communication and proactive outreach
• Anticipate and address potential issues, initiating save procedures if required
• Contribute ideas and feedback to improve internal processes and the overall product ecosystem

Experience & Qualifications

• 2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset)
• Excellent written and verbal communication skills
• Automotive industry or dealership marketing experience is a must
• Strong understanding of digital marketing strategies, especially within the automotive retail space
• Demonstrated ability to interpret performance data and communicate insights clearly to clients
• Tech-savvy and marketing-savvy, with the ability to learn new tools quickly
• Proven ability to prioritize, multitask, and respond quickly to client needs
• A strong grasp of the sales cycle, customer retention, and upselling
• Exceptional communication skills—confident, persuasive, and clear
• A proactive, reliable, “get-it-done” attitude
• A passion for helping clients succeed and building long-lasting relationships

Why You’ll Love Working With Us

• Opportunity to work with leading automotive dealerships across the country
• Collaborative team culture with supportive leadership
• Exposure to innovative marketing technologies and evolving product lines
• Opportunities for professional growth across Client Operations, Marketing, and Product

Vicimus is an equal opportunity employer

At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.

All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals’ qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.