Client Success Manager - Automotive

Gloveboxcms; Hamilton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Vicimus is seeking a Client Success Manager to oversee a portfolio of Canadian dealership clients, guiding campaign execution, analyzing results, and maximizing value from Vicimus product suite.

You will work with the Client Operations team to drive strategy sessions, monitor metrics, and collaborate with Marketing and Product to ensure client satisfaction and revenue growth across Canada. Travel may be required within Canada.

Qualifications

• 2+ years in customer success or related roles.
• Excellent written and verbal communication skills.
• Automotive industry or dealership marketing experience required.
• Strong digital marketing knowledge in automotive retail.
• Ability to interpret performance data and present insights clearly.
• Tech-savvy with ability to learn new tools quickly.
• Able to prioritize, multitask, and respond to client needs.
• Understanding of sales cycles, retention, and upselling.

Responsibilities

• Manage end-to-end campaign execution for assigned accounts, including configuration and optimization.
• Host monthly strategy sessions with clients to review performance and opportunities.
• Prepare and present monthly results, recommending ROI improvements.
• Collaborate with internal teams to share client updates and opportunities.
• Develop strategic account plans to support long-term client success and revenue growth.
• Monitor KPIs to identify trends, risks, and opportunities.
• Onboard new clients with training and ongoing support.
• Educate clients on Vicimus products to maximize usage.

Skills

Customer success

Account management

SaaS experience

Digital marketing

Communication skills

Industry knowledge

Job description

Client Success Manager

Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We’re looking for a Client Success Manager to join our Client Operations team and play a key role in supporting our Canadian dealership clients in the Hamilton and surrounding areas.

If you’re passionate about marketing, thrive in a client-facing rolethis role is for you.

About the Role

As a Client SuccessManager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You’ll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite.

This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking.

Travel may be required within Canada.

Responsibilities

• Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
• Develop and maintain strategic account plans that support long-term client success and revenue growth
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
• Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
• Identify upselling opportunities and present additional products or services that enhance client results
• Share client-driven insights to support product development and feature planning
• Onboard new clients, providing smooth transitions, training, and ongoing support
• Educate clients on Vicimus products to ensure they are leveraging all available features
• Respond to Level 1 support inquiries and guide clients through basic system usage questions
• Submit and track Level 2 technical tickets, including feature requests and product issues
• Collaborate with the Creative Team to develop visually compelling marketing assets
• Build strong client relationships through consistent communication and proactive outreach
• Anticipate and address potential issues, initiating save procedures if required
• Contribute ideas and feedback to improve internal processes and the overall product ecosystem

Experience & Qualifications

• 2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset)
• Excellent written and verbal communication skills
• Automotive industry or dealership marketing experience is a must
• Strong understanding of digital marketing strategies, especially within the automotive retail space is a must
• Demonstrated ability to interpret performance data and communicate insights clearly to clients
• Tech-savvy and marketing-savvy, with the ability to learn new tools quickly
• Proven ability to prioritize, multitask, and respond quickly to client needs
• A strong grasp of the sales cycle, customer retention, and upselling
• Exceptional communication skills—confident, persuasive, and clear
• A proactive, reliable, “get-it-done” attitude
• A passion for helping clients succeed and building long-lasting relationships

Why You’ll Love Working With Us

• Opportunity to work with leading automotive dealerships across the country
• Collaborative team culture with supportive leadership
• Exposure to innovative marketing technologies and evolving product lines
• Opportunities for professional growth across Client Operations, Marketing, and Product

Vicimus is an equal opportunity employer

At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.

All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals’ qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.