Client Success Lead

Bidaya; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Bidaya seeks its first dedicated customer success hire to onboard and drive adoption for AEC and professional services clients across Canada. You will guide firms from kickoff to their first successful proposal, helping them realize rapid value.

You will act as the voice of the customer, capture feedback to shape product priorities, and coach teams on best practices. French is a bonus for Quebec clients.

Qualifications

• Experience leading proposals inside an AEC or professional services firm.
• Experience with RFP responses and client onboarding.
• Strong written and verbal communication; ability to coach customers.
• Willingness to run calls with a firm's principal.
• French language proficiency is a bonus.

Responsibilities

• Own onboarding and activation for new firms from kickoff to first submitted proposal.
• Drive adoption so Bidaya becomes part of daily workflow; remove blockers.
• Be the voice of the customer and translate feedback into product priorities.

Skills

Customer success

Onboarding

Relationship building

Clear communication

Proposal process

Coaching

Tools

ChatGPT

Claude

Copilot

Job description

At Bidaya, we help architecture, engineering, and construction firms win more work with AI. We turn a firm's past proposals, documents, and expertise into a faster, smarter way to find the right opportunities and respond to them well.

Bidaya surfaces the opportunities that fit each firm's strengths, then helps teams draft strong, compliant proposals in a fraction of the usual time. We take on the research and the heavy lifting of writing, so their teams can focus on the work they do best.

We are a profitable, venture-backed team of three based in Calgary, with customers across Canada and internationally.

The Role

We are looking for our first dedicated customer success hire: someone who has lived the proposal grind inside an AEC firm and wants to help others win. You will own how new firms get started with Bidaya and how they keep getting value from it, and you will be the person our customers know by name.

Because you know this industry from the inside, your feedback on the product and on proposal quality will carry real weight with the founders.

What You'll Own

• Onboarding and activation, from kickoff to a firm's first submitted proposal. You run the first call on a live RFP and stay with the team until they can do it without you.
• Adoption across the base. Proposal teams build Bidaya into their daily workflow because you removed what was in the way, from messy templates to missing style guides.
• Support and the voice of the customer. You are the person customers reach, and you turn what you hear into clear priorities for the founders.

Who We're Looking For

• You have led marketing, business development, or proposals inside an AEC or professional services firm, and you have submitted more RFP responses than you can count.
• You have used ChatGPT, Claude, or Copilot in real proposal work and have opinions about what helps and what doesn't.
• You write clearly and quickly, whether you are coaching a customer or documenting a process.
• You enjoy building relationships with customers and are comfortable running a call with a firm's principal.
• You thrive in a fast-paced, early-stage environment with room to shape the role.
• Bonus if you speak French (we have numerous clients in Quebec)

Why Join Us

This is a founding seat with real ownership at a high-growth startup. You will work directly with the founders, set the playbook for how Bidaya serves its customers, and have a direct hand in the product and the market. If you have sat on the firm side wishing this tool existed, this is your chance to build it from the inside.