Client Success Director - Digital Healthcare

WillowTree; Toronto; Hybrid; CAD 132,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Client Success Director in the digital healthcare sector. This role involves shaping bold strategies and delivering innovative solutions that enhance patient care. You will work closely with executive partners, leading high-performing teams to drive organizational change and market success. The ideal candidate will possess deep expertise in digital transformation and healthcare software, coupled with strong leadership skills. If you are passionate about making a significant impact in the healthcare landscape, this opportunity is perfect for you.

Benefits

Healthcare benefits - Medical, Vision, Dental

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Qualifications

• 5+ years in strategy and leading high-performing teams.
• Expertise in end-to-end digital transformation.
• Deep knowledge of enterprise healthcare software engineering.

Responsibilities

• Partner with leaders to shape strategic priorities.
• Develop strong relationships with key stakeholders.
• Identify new market opportunities and solutions.

Skills

Strategic Planning

Digital Transformation

Healthcare Software Engineering

Agile Methodologies

Customer Experience

Stakeholder Management

Education

Bachelor's Degree

MBA or Equivalent Graduate Degree

Job description

Client Success Director - Digital Healthcare

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role will operate remotely (US or Canada) OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, or Toronto, ON.

The Opportunity

As the Client Success Director for a leading digital health client of TELUS Digital, you will co-deliver bold digital health strategies with executive stakeholders and turn them into market‑ready products, positioning TELUSDigital as the go‑to partner across the health ecosystem. You’ll deepen executive partnerships, deploy world‑class teams on high‑stakes initiatives, and translate innovative ideas into revenue through rapid pilots with Practice Leaders. You'll work with vertical leads and practice leaders to mine work delivered into external market offerings. If you thrive at the nexus of strategy, productization, and large‑scale delivery, join us to shape the future of digital health.

Responsibilities

Building our Company

• Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem
• Responsible for partnering with other TELUS Digital leadership in determining the strategic priorities of the Digital Healthcare vertical
• Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
• Initiates, influences, and drives organizational changes and business transformation.

Focusing on Customers

• Bring industry best practices from other clients across engineering, emerging technologies, and user experience
• Leads and sets account strategy
• Accountable for proposal development and articulating staffing needs across accounts serviced
• Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead.
• Develop and manage strong, lasting relationships with TELUS
• Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
• Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs

Leading our Market

• Serve as an advisor to key client stakeholders and industry leaders
• Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
• Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency

Developing our People

• Provide people management to consultants and/or client managers, and career coaching/guidance
• Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
• Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.
• 5+ years shaping strategy and leading high‑performing teams in a top‑tier management consultancy, owning a client relationship
• End‑to‑end digital‑transformation expertise—from technology advisory and complex program delivery to productization and go‑to‑market execution—earned on multi‑year engagements with Fortune‑500 clients or leading health‑tech innovators.
• Deep knowledge of enterprise healthcare software engineering. Comfortable discussing modern architectures, cloud‑native services, and scalability patterns with technical leaders.
• Board‑room presence and C‑suite trust. A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases.
• Proven operator. Hands‑on experience deploying agile and scaled‑agile methods, managing global talent pools, and hitting margin targets in fast‑moving environments.
• Customer‑experience authority. Deep fluency in service‑design thinking, omnichannel journeys, and data‑driven personalization techniques that boost NPS and lifetime value.
• Change‑and risk‑management savvy. Comfortable steering large‑scale organizational change while safeguarding quality, compliance, and patient privacy.
• Clear, influential communicator able to simplify complexity, rally cross‑functional teams, and inspire confidence at every level.
• Bachelor’s degree required; MBA or equivalent graduate degree strongly preferred.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

#LI-TW1

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$132,000 - $165,000 CAD

Create a Job Alert

Interested in building your career at WillowTree? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn URL (Please list N/A if you don't have one) *

How did you hear about us? * Select...

Where did you hear about us? * Select...

Referring TELUS Digital or WillowTree teammate name (current or former) if applicable.

Are you legally authorized to work in Canada? * Select...

If applicable, which consulting firm are you currently at or were most recently a part of? *

(Canada) Voluntary Demographic Questions

WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.

WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

Please indicate your gender (the binary gender language used here is based on government determined categorizations and differs from the identity language we prefer to use internally at WillowTree) * Select...

Please indicate your race/ethnic group: * Select...

Please indicate your disability status: * Select...

Please indicate if you are currently serving in a military or have served in the past: * Select...