Client Success & Care Specialist

Royal De Versailles Jewellers; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading jewelry retailer in Toronto is looking for a customer service professional to enhance client satisfaction and build relationships. The ideal candidate will have 3 to 5 years of customer service experience, excellent communication skills, and the ability to manage multiple tasks effectively. Responsibilities include handling complaints, assisting with repairs, and supporting store success through positive customer interaction and teamwork.

Qualifications

• Minimum of 3 to 5 years of customer care/service experience.
• Proven excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Identify and assess clients' needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Handle customer complaints and provide appropriate solutions within time limits.
• Assist with repairs and orders for items being sold.
• Greet customers warmly and ascertain their problems or reasons for calling.

Skills

Customer care/service experience

Excellent communication skills

Problem-solving abilities

Detail oriented

Ability to multi-task

Job description

A leading jewelry retailer in Toronto is looking for a customer service professional to enhance client satisfaction and build relationships. The ideal candidate will have 3 to 5 years of customer service experience, excellent communication skills, and the ability to manage multiple tasks effectively. Responsibilities include handling complaints, assisting with repairs, and supporting store success through positive customer interaction and teamwork.